Customer Service Manager for Premium Kiosks

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sodexo Full time
Job Introduction

At Sodexo Live, we're looking for individuals who share our passion for delivering exceptional experiences. Our team is dedicated to creating unique and memorable moments for our customers.

We're seeking a highly motivated and customer-focused individual to join our team as an Executive Premium Kiosk Supervisor. In this role, you'll have the opportunity to work in a fast-paced and innovative catering environment, serving customers at a leading football stadium.

As a key member of our team, you'll be responsible for ensuring that our customers receive outstanding service and that our events run smoothly. You'll work closely with our catering team to deliver exceptional results and maintain high standards of customer satisfaction.

Key Responsibilities:

  • Attend pre-match manager briefings to ensure a smooth operation
  • Conduct stock checks and manage stock levels to maintain efficiency
  • Brief and motivate your catering team to deliver exceptional results
  • Provide excellent customer service and resolve any issues promptly
  • Adhere to health and safety, food safety, and allergen policies
  • Perform other reasonable duties as required

The Ideal Candidate:

  • Has previous experience in a customer-facing role
  • Possesses excellent verbal communication skills
  • Is friendly, approachable, and professional
  • Can work effectively as part of a team
  • Has good attention to detail and punctuality


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