Customer Service Career Development Opportunity

1 week ago


Accrington, Lancashire, United Kingdom EE Full time
Job Summary:
We are seeking an ambitious and enthusiastic individual to join our team as a Customer Service Advisor. This is an excellent opportunity for someone looking to start their career in customer service. The role involves providing exceptional support to our customers, resolving their queries and concerns in a professional and timely manner.

About the Role:
As a Customer Service Advisor, you will be the first point of contact for our customers. You will be responsible for answering phone calls, responding to emails and chats, and resolving customer complaints in a fair and courteous manner. Your primary goal will be to provide outstanding customer service, ensuring that our customers feel valued and supported throughout their journey with us.

Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and concerns in a professional and timely manner
• Work collaboratively with colleagues to achieve team goals and objectives
• Stay up-to-date with company policies and procedures

Requirements:
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and conflict resolution skills
• Basic computer skills and proficiency in using Microsoft Office software

Benefits:
• Competitive salary: £20,280 per year
• Ongoing training and development opportunities
• Collaborative and supportive team environment
• Opportunities for career progression and advancement
• EE employee discount scheme

About EE:
EE is one of the UK's leading mobile network operators, offering a wide range of services and products to individuals and businesses. Our mission is to provide excellent customer service, innovate and improve our products and services, and make a positive impact on our communities.

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