Front of House Team Member

3 weeks ago

Mansfield, Nottinghamshire, United Kingdom Bannatyne Health Club Full time
Front of House Assistant

Job Title: Front of House Assistant
Hours: 12
Rate of Pay: 11.44 ph
Location: Mansfield

About the Role

We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne Health Club. As the first point of contact for our guests, you will play a vital role in setting the tone for their entire experience.

Key Responsibilities
  • Greet and welcome guests with a friendly and professional demeanor.
  • Deal with emails, phone calls, and face-to-face queries in a timely and efficient manner.
  • Prepare and serve a variety of beverages and light snacks efficiently (if your site has a cafe bar).
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries, providing information about spa services, treatments, and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.
Requirements
  • Strong interpersonal and communications skills, with a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organizational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer
  • B-Fuelled - complimentary lunch or breakfast.
  • Flexible schedule.
  • 28 days annual leave, increasing with tenure.
  • Free gym membership.
  • Complimentary gym membership for another person (after 2 years' service).
  • Discounted Spa Treatments - 30%.
  • Discounted Spa Goods - 20% ELEMIS Products.
  • Discounted Meals and Beverages - 50% cafe/bar.
  • Career & Personal Development training.
  • Mental Health, Well-Being, and EAP Services.
  • Length of Service Awards.
  • Staff Awards and Bonuses.
  • Discounted entertainment and shopping.

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