Front of House Team Member
4 weeks ago
As a Front of House Assistant at Bannatyne Health Club, you will be the first point of contact for our guests, setting the tone for their entire experience. You will work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
Key Responsibilities:
- Greet and welcome guests with a friendly and professional demeanor.
- Deal with emails, phone calls, and face-to-face queries efficiently.
- Prepare and serve a variety of beverages and light snacks, if your site has a cafe bar.
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries, providing information about spa services, treatments, and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers, and retail products.
- Ensure the reception area is clean, tidy, and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly, including contractors and guest passes.
Requirements:
- Strong interpersonal and communications skills, with a customer-focused attitude.
- A genuine passion for health, wellness, and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you will be part of a team dedicated to making a difference in people's lives. You will work in a serene environment, surrounded by a team passionate about health and wellness.
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