Repairs and Maintenance Operations Director

1 month ago


Norwich, Norfolk, United Kingdom Goodman Masson Full time
Job Description

Repairs and Maintenance Manager

Overview

Goodman Masson is seeking a skilled Repairs and Maintenance Manager to join our client's team. This role is crucial in ensuring the delivery of high-quality repairs and maintenance services, driving top-tier performance, and achieving customer satisfaction in the social housing sector.

Key Responsibilities:
  • Lead the development, delivery, and review of all aspects of the repairs and maintenance service.
  • Ensure operational priorities are met, delivering value for money and high performance in key areas such as first-time fixes, repairs completion, and tenant satisfaction.
  • Manage and develop a skilled team of staff and operatives, fostering a culture of excellence and continuous improvement.
  • Take responsibility for financial planning and management of revenue and capital budgets within the service area.
  • Develop and implement strategies, policies, and improvement plans aligned with national performance indicators and organizational goals.
  • Lead the procurement and performance management of contractors and suppliers, ensuring services are delivered to a high standard.
  • Promote the customer's voice as the central focus of decision-making and service delivery.
  • Ensure compliance with all health and safety legislation, regulations, and best practices while embedding a culture of safety across the team.
  • Handle complaints and dissatisfaction cases, resolving issues promptly and effectively.
  • Utilize data and performance management information to shape and enhance service delivery.
  • Foster innovation and forward-thinking within the team, championing ideas for improvement.
Essential Skills & Experience:
  • Proven experience in managing repairs and maintenance services to a high standard with strong customer satisfaction outcomes.
  • In-depth knowledge of housing legislation, regulations, and best practices related to repairs management.
  • Experience in developing and implementing strategies, policies, and achieving performance targets.
  • Strong leadership and team management skills with the ability to motivate and develop staff.
  • Expertise in financial planning, budget management, and procurement processes.
  • Knowledge of health and safety regulations and the ability to ensure compliance.
  • Proficient in utilising data to drive decision-making and performance improvements.
Qualifications:
  • Relevant professional qualification in surveying, maintenance, or similar (e.g., CIOB or RICS) is preferred.
  • NEBOSH Certificate or equivalent in Health and Safety.
  • Educated to degree level or equivalent in Building Surveying or related field.
  • Full UK driving license with business-use insurance and access to a vehicle.
Salary and Benefits:

The estimated salary for this position is £675 per day. In addition to a competitive salary, we offer a range of benefits, including hybrid working options and opportunities for professional growth and development.

About Us:

We aim to create a workplace that is inclusive and equitable for everyone. We strive to make our recruitment process accessible to all candidates. If you require any adjustments to support your application, please let us know.



  • Norwich, Norfolk, United Kingdom CV-Library Full time

    CV-Library, a leading job search platform, is looking for a highly skilled Maintenance and Repair Operations Manager to join their team in King's Lynn.The ideal candidate will have extensive experience in maintenance and repair operations, as well as excellent leadership and communication skills.This role will involve overseeing the maintenance and...


  • Norwich, Norfolk, United Kingdom Tarmac Trading Limited Full time

    We are seeking a skilled Highways Maintenance Director to lead our team of professionals in ensuring the safety and efficiency of our transportation systems. As a key member of our organization, you will be responsible for overseeing the maintenance and repair of our road networks, as well as developing and implementing strategies to improve our services....


  • Norwich, Norfolk, United Kingdom CV-Library Full time

    We are seeking a skilled Maintenance and Repair Specialist to join our team at CV-Library. As an integral part of our operations, this role will play a crucial role in ensuring the smooth functioning of our factories.The successful candidate will have a proven track record across electrical and mechanical maintenance, with a strong background in...


  • Norwich, Norfolk, United Kingdom RAF Lakenheath Full time

    Maintenance and Repair ExpertWe are seeking a skilled Maintenance and Repair Expert to join our team at RAF Lakenheath. As a key member of our maintenance team, you will be responsible for performing routine maintenance and repairs on heavy mobile equipment and vehicles.The ideal candidate will have experience in troubleshooting malfunctions and determining...


  • Norwich, Norfolk, United Kingdom Trott Rentals Full time

    Unlock Your Potential as a Vehicle Repair and Maintenance ProfessionalTrott Rentals, a respected commercial vehicle rental company in Norwich, is now recruiting for a skilled Vehicle Repair and Maintenance Professional. As a vital member of our team, you will contribute to maintaining and repairing our fleet of commercial vehicles.Key...


  • Norwich, Norfolk, United Kingdom CV-Library Full time

    We are seeking a talented and experienced Repairs and Maintenance Manager to join our team at CV-Library. This crucial role is vital in ensuring the delivery of a high-quality repairs and maintenance service, driving top-tier performance, and achieving customer satisfaction in the social housing sector.Job OverviewThis 6-month temp contract offers a...


  • Norwich, Norfolk, United Kingdom CV-Library Full time

    Maintenance DirectorEstimated Salary: £60,000 - £80,000 per annumWe are seeking an experienced Maintenance Director to lead our rapidly growing team in Norfolk. With a strong reputation for excellence and positive contributions to environmental safety, this is a fantastic opportunity to join a well-respected manufacturing business.About the RoleLead the...


  • Norwich, Norfolk, United Kingdom Pioneer Selection Full time

    Job DescriptionWe are seeking an experienced Maintenance Director to lead our skilled maintenance team at Pioneer Selection. As a critical member of our operations department, you will be responsible for ensuring the smooth operation of our equipment in a highly regulated environment.Key Responsibilities:Lead and manage a team of maintenance professionals to...


  • Norwich, Norfolk, United Kingdom Pioneer Selection Full time

    Pioneer Selection is a leading pharmaceutical manufacturer seeking an experienced Maintenance Director to lead a skilled maintenance team and ensure the smooth operation of critical equipment in a highly regulated environment.The ideal candidate will have excellent leadership skills and experience in maintenance management, with a strong focus on safety,...


  • Norwich, Norfolk, United Kingdom Alexandrite Recruitment Full time

    We are seeking a highly skilled Truck Repair and Maintenance Engineer to join our team at Alexandrite Recruitment in Norwich.About the Position:Salary: £25,000 - £35,000 per annum (dependent on experience)Shifts: Monday to Friday with potential for overtimeClass 2 licence desirable but not essentialDuties and Responsibilities:The successful candidate will...


  • Norwich, Norfolk, United Kingdom KPI People Full time

    Job Summary: We are recruiting a Vehicle Technician & MOT Tester to join our busy car dealership in Norwich. The ideal candidate will have a strong background in light vehicle maintenance, excellent diagnostic skills, and the ability to work efficiently in a fast-paced environment. As a key member of our workshop team, you will be responsible for delivering...


  • Norwich, Norfolk, United Kingdom Pioneer Selection Full time

    Pioneer Selection is seeking a seasoned Aircraft Maintenance Director to oversee the smooth operation of critical equipment in a highly regulated environment.As the Head of Maintenance Operations, you will be responsible for leading a skilled maintenance team and ensuring the efficient maintenance of complex systems.The estimated salary for this role is...


  • Norwich, Norfolk, United Kingdom Paragon Resource Solutions Full time

    Paragon Resource Solutions is seeking a skilled Domestic Maintenance and Repair Professional to work on domestic maintenance contracts in the Norwich area. This is a great opportunity for an experienced plasterer/multi-trade professional to showcase their skills and contribute to our team's success.About the JobFull-time position with 39 hours of work per...


  • Norwich, Norfolk, United Kingdom CV-Library Full time

    Job Summary: We are seeking a skilled Lift Service and Maintenance Professional to join our team in Norfolk, Norwich. As a Lift Engineer at Stannah, you will be responsible for conducting maintenance, repair, and call-out visits on various types of lifts and stairlifts. You will also ensure high-quality service and safety standards, perform effective risk...


  • Norwich, Norfolk, United Kingdom Pioneer Selection Full time

    We are recruiting for an experienced Aircraft Maintenance Director to join Pioneer Selection's team.This is a challenging yet rewarding role that requires a strong leader with excellent communication skills.The successful candidate will be responsible for overseeing the maintenance of critical equipment and ensuring the smooth operation of our facilities.Job...


  • Norwich, Norfolk, United Kingdom Verto People Full time

    Unlock New ChallengesAs a skilled Mechanical Repair Engineer with Verto People, you will be responsible for delivering top-notch mechanical repair, service, and maintenance on a range of pump systems. With a focus on prevention, you will ensure our customers' operations run smoothly by undertaking routine checks and performing essential maintenance tasks.Why...


  • Norwich, Norfolk, United Kingdom Hays Engineering Full time

    Job Title: Maintenance ManagerLocation: NorwichJob Type: Full-timeCategory: Manufacturing & ProductionAbout the RoleAs a Maintenance Manager at Hays Engineering, you will be responsible for leading the site maintenance function, providing both reactive and proactive maintenance services on operational equipment and facilities infrastructure. Your duties will...


  • Norwich, Norfolk, United Kingdom CV-Library Full time

    Aircraft Maintenance DirectorEstimated Salary: £52,000 - £62,000 per annumLocation: NorfolkWe are seeking a highly skilled Aircraft Maintenance Director to join our team at CV-Library. As a key member of the leadership team, you will be responsible for overseeing all maintenance activities, ensuring compliance with health and safety standards, and driving...


  • Norwich, Norfolk, United Kingdom oilandgas Full time

    Job Title: Industrial Equipment RepairerCompany Overview:We are a leading oil and gas company seeking a skilled Industrial Equipment Repairer to join our team. As an Industrial Equipment Repairer, you will play a critical role in ensuring the efficient operation of our facilities and equipment.Estimated Salary: $20.60/hourJob Description:The Industrial...


  • Norwich, Norfolk, United Kingdom Galaxy Personnel Full time

    Job Overview: Galaxy Personnel is seeking a skilled CNC Operations Director to join their team in Norfolk. This full-time position offers a competitive salary up to £45,000 per annum.Main Responsibilities: As a CNC Operations Director, you will be responsible for reading technical drawings and setting up machines according to specifications. You will use...