Director of Operations

2 weeks ago


Birmingham, Birmingham, United Kingdom Hollywood Bowl Full time
Job Description

As a Deputy Manager with Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer experiences and leading a dynamic team in one of our centres nationwide.

About the Role

In this exciting role, you will take accountability for the centre in the absence of the General Manager, driving financial targets and service standards across four key areas: the lanes, the bar, the diner, and the amusements.

You will inspire your team to provide outstanding service, creating great experiences and lasting memories for our customers, while ensuring a fun and safe environment.

Key Responsibilities
  • Supporting the Centre Manager with back of house duties and running an exceptional operation front of house
  • Delivering financial targets and service standards across four key areas
  • Leading and developing large teams, promoting motivation and empowerment
Requirements

To succeed in this role, you will need:

  • Management experience in the leisure, hospitality, or retail industry
  • A passion for customer service and evidence of delivering on financial targets
  • Experience of coaching and developing large teams
  • A willingness to work nights and weekends
Benefits

Hollywood Bowl Group offers a competitive salary of £28,000 - £35,000 per annum, plus a range of benefits including:

  • 40-hour contract, plus additional pay for extra shifts
  • 50% off food when working
  • Optional pension plan
  • 28 days holiday, plus additional days with length of service

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