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Adoptions Coordinator: Newport

2 months ago


Newport, Newport, United Kingdom Blue Cross Full time
About the Role

We are seeking an experienced and compassionate Adoptions Coordinator to join our Rehoming & Fostering team at our Rehoming, advice & Behaviour unit in Newport. As an Adoptions Coordinator, you will play a critical role in ensuring the adoption process is thorough, efficient, and follows internal guidelines, moving assessed pets to new homes as quickly as possible.

Key Responsibilities
  • Ensure the adoption process is thorough and efficient, following internal guidelines.
  • Work closely with Pet Welfare Assistants at the Centre and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network.
  • Make key decisions proactively managing our pool of homes, matching each pet with the perfect adopter.
  • Provide post-adoption support when required.
About You

We are looking for an excellent communicator with experience of working in a client-facing role in a similar, animal-related environment. You will have good knowledge of pet welfare and be able to quickly assimilate information, accurately recording details while conducting conversations with clients and stakeholders.

You will be able to make decisions under pressure and have a problem-solving mindset, prioritizing tasks and ensuring a high attention to detail. Emotional intelligence, empathy, and the ability to support clients and colleagues are essential.

Requirements
  • Demonstrable understanding and experience of matching considerations for pets and homes.
  • Experience working or volunteering in a pet welfare role.
  • Working knowledge of cat, dog, and small animal behaviour.
  • Significant experience in delivering high-level customer service in a fast-paced and often emotional environment.
  • Good questioning skills with the ability to gather information and distil the important points.
  • Experience of building relationships and rapport with customers.
  • High standard of verbal and written communication.
  • Good literacy and numerical skills.
  • Proven decision-making ability.
  • Strong administration skills, including the use of computerized systems.
  • Current full driving licence.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Full-time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
  • Programmes for physical and mental wellbeing support.
  • Free access to GP via MetLife- 24/7 GP services, private prescriptions, and more for you and your family.
  • Free physiotherapy advice and face-to-face intervention.
  • Health cash plan.
  • Unlimited access to an employee assistance programme.
  • Pension scheme with enhanced employer contribution.
  • Professional fees paid with Continuing Professional Development and personal development support.
  • Life assurance.
  • 20% discount on Pet Plan pet insurance.
  • Enhanced family-friendly policies.
  • Recognition scheme.
  • Annual volunteer days.
  • Charity worker discounts across a variety of retailers.

We are committed to creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.