Logistics Coordinator

5 days ago


Leicester, Leicester, United Kingdom Culina Group Full time

Culina Group, a leading ambient transport and logistics business, provides services to many of the UK's best known brands across core consumer and retail sectors.

Job Overview

We are seeking an experienced Front Desk Coordinator to join our team. The successful candidate will be responsible for managing driver calls, escalating any delays, and monitoring consignments.

Key Responsibilities:

  • Receive and action all calls from drivers via Driverline function, meeting the given KPI Targets for Driverline.
  • Escalate to Planning any delay impacting driver shift time.
  • Monitor consignments and escalate any potential service risks to the appropriate teams.
  • Track and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurate.
  • Monitor trailer types within the PepsiCo network to ensure adequate resource, escalating where appropriate.
  • Complete end of shift checks as required.
  • Assist with Despatch, Debrief, Customer Service and GTS housekeeping as directed by on shift management.
  • Assist in investigation of late / failed deliveries to provide root cause information to Contract Manager.

What We Offer:

  • Salary: £27,316 per annum (estimated based on industry standards).
  • Benefits:
    • Annual Leave: 20 Days inclusive of Bank Holidays.
    • Pension: A great contribution of 5% employee and 3% employer contribution.
    • Wellness: Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
    • Eye Care Vouchers: Substantial savings with free eye tests and discounts on prescription glasses.
    • Reward & Recognition: Special recognition, referral bonuses, and long service awards.
    • Everyday Discounts: Over 50 retailer discounts for everyday savings.

We are committed to employee development and recognising success for hard working performers.


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