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Customer Liaison Officer

2 months ago

Edinburgh, Edinburgh, United Kingdom Apex Resources Full time £15

Job Summary:

We are seeking a highly skilled and experienced Customer Liaison Officer to join our team at Apex Resources. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities:

  • Act as the primary point of contact for clients, families, and other services involved in our projects.
  • Monitor, coordinate, and resolve client complaints in a timely and professional manner.
  • Provide feedback and requests to clients in a clear and concise manner.
  • Collaborate with internal teams to ensure seamless project execution.
  • Develop and maintain strong relationships with clients to ensure their needs are met.

Requirements:

  • Fluent English speaker with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and conflict resolution skills.
  • Experience in customer-facing roles, preferably in a project-based environment.

What We Offer:

A competitive hourly rate of £15 per hour and a dynamic work environment that values teamwork and customer satisfaction.