Customer Service Team Member

4 weeks ago

London, Greater London, United Kingdom N Family Club Full time

Unlock Your Potential with N Family Club

We are seeking a highly skilled Sales and Customer Experience Specialist to join our dynamic team in Shoreditch, London. As a Sales and Customer Experience Specialist, you will play a crucial role in delivering exceptional customer experiences and driving sales growth.

About the Role:

  • You will be responsible for developing strong relationships with our customers, understanding their needs, and providing tailored solutions that meet their requirements.
  • You will manage pipelines of new customers, processing enquiries, and converting them into new N Family Club members.
  • You will have the ability to retain detail and confidently answer all questions about our nurseries, educational programme, fees, curriculum, policies, registration, and more.
  • You will manage a robust and effective enquiry follow-up process to maximise the conversion of potential members.
  • You will compose friendly and articulate emails to customers and respond in a timely manner.

About You:

  • You possess a good degree or 4 years relevant work experience.
  • You have a love for customer service and a passion for making people happy.
  • You have experience in a 'soft-sell' customer service or sales role, preferably.
  • You are target-driven and able to work at speed.
  • You are confident on the phone and in email communications.
  • You are highly personable and articulate.
  • You are passionate and positive, always seeing the glass half full.
  • You are driven by a 'make it happen' attitude.
  • You are a hard worker and problem solver.
  • You have min 1 year's relevant experience.

What We Offer:

  • We offer a fantastic work environment that encourages creativity, growth, and autonomy.
  • Salary: £28-29k + performance-related bonus.
  • Up to 32 days holiday a year (including bank holidays) to start (rises with length of service).
  • Personal development fund of £100 per year.
  • Funding and paid time off for professional development, specialisms, coaching, and mentoring through our N Academy.
  • Enhanced Maternity, Paternity, Adoption, and Shared Parental leave pay for all team members after 2 years continuous service with N.
  • 5 days full sick pay and, depending on individual circumstances, we may offer up to 5 days discretionary leave.
  • Paid training including 1 inset day per year.
  • Childcare discount.
  • Emergency childcare: 6 back-up childcare days in any of our nurseries.
  • Around the world trip and 2 weeks additional holiday for 5 years service.
  • Refer a friend bonus of £1000 (plus other incentives) for existing and ex-employees.
  • Amazing wellbeing benefits including one wellbeing week per term, Headspace premium membership, free counselling, 10% ClassPass membership discount, hardship fund.
  • Season pass loan and cycle to work scheme.
  • Promotion opportunities in a fast-growing company.
  • Brilliant team culture, parties, and celebrations.

Benefits and Compensation:

The estimated salary for this role is £28,000 - £29,000 per annum, plus performance-related bonuses. Our comprehensive benefits package includes a generous holiday allowance, personal development fund, funding for professional development, enhanced maternity and paternity leave, and more.

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