Mortgage Administrator

4 weeks ago


Ipswich, Suffolk, United Kingdom Opus Perm Full time
About Opus Perm

We are a leading financial services business in Ipswich, dedicated to providing exceptional mortgage administration services to our clients. Our team is passionate about delivering high-quality results and building strong relationships with our customers.

Job Summary

We are seeking a skilled Mortgage Administrator to join our team. As a Mortgage Administrator, you will be responsible for reviewing and processing requests, communicating with customers and clients, and ensuring accurate information is maintained on our CRM systems.

Key Responsibilities
  • Undertake training to understand the technical elements of the role
  • Communicate clearly and effectively with customers and clients
  • Review and process requests on behalf of the client
  • Work to service level agreements and process information accurately
  • Receive and resolve enquiries from customers and their advisors
  • Ensure information on CRM systems is current and accurate
  • Process any amendments to customer's accounts accurately
  • Ensure new customer information is onboarded accurately
  • Oversee client accounts and ensure all information is up-to-date
What We Offer

We offer a range of benefits, including:

  • Generous holiday entitlement
  • Private medical cover
  • Life assurance
  • Social committee
  • Discount cards
About the Role

This is an excellent opportunity for someone who is looking to progress their career in a technical and niche environment. We promote internal promotions and many of our senior team members have come from roles similar to this one.



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