Mortgage Administrator

4 weeks ago

Ipswich, Suffolk, United Kingdom Opus People Solutions Full time
Opus People Solutions: Mortgage Administrator Opportunity

We are excited to partner with an award-winning financial services business in Ipswich to find a talented Mortgage Administrator to join their team. This business is known for its excellent working culture, which prioritizes hard work and promotes positive social and wellbeing initiatives. As a Mortgage Administrator, you will have the opportunity to develop your skills and knowledge through a bespoke training program.

This role is ideal for individuals with great customer service skills who are looking to progress and apply them in a more technical and niche environment. The business has a strong track record of promoting from within, and many of their senior team members have progressed from similar roles.

Benefits of working for this business include:

  • Generous holiday entitlement with opportunities to sell or buy more
  • Private medical cover
  • Life assurance
  • Social committee
  • Discount cards
  • And many more
Key Responsibilities:
  • Undertake training to understand the technical aspects of the role
  • Communicate clearly and effectively with customers and clients
  • Review and process requests on behalf of clients
  • Work to service level agreements and process information accurately
  • Receive and resolve customer enquiries
  • Ensure CRM systems are up-to-date and accurate
  • Process amendments to customer accounts accurately
  • Onboard new customer information accurately
  • Oversee client accounts and ensure follow-up is completed
  • Follow all procedures and regulatory requirements
  • Liaise professionally with third parties
  • Communicate effectively internally
Requirements:
  • Experience in financial services is not essential, but a willingness to learn and develop is key
  • Mortgages, insurance, financial services, and pensions experience would be beneficial
  • Excellent IT skills
  • Excellent customer service and communication skills
  • Problem-solving skills
  • Ability to challenge information professionally with third parties if needed
  • Ability to uphold standards and SLAs

If you are interested in this opportunity, please apply today, and one of our friendly consultants will be in touch. We welcome applications from candidates with varying levels of experience and encourage you to apply even if your CV is not fully up-to-date.

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