Customer Service Ambassador

2 weeks ago


London, Greater London, United Kingdom Whittard Trading Ltd Full time

We're seeking a skilled Customer Service Ambassador to join our Oxford Circus store team and contribute to its continued success. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we'd love to hear from you.

At Whittard, we've been dedicated to elevating the tea and coffee experience for our customers since 1886. As a Premium Tea and Coffee Specialist, you'll have the opportunity to share your knowledge and passion with others, helping them find their perfect purchase.

The ideal candidate will be able to work effectively in a team, provide outstanding service and support, and consistently achieve daily sales targets. If you're a motivated and enthusiastic individual with a commitment to personal growth and excellence, we encourage you to apply.

Responsibilities:

  • Providing world-class customer service and serving as an ambassador for our premium tea and coffee.
  • Guiding customers through our expertly curated selection to find their perfect purchase.
  • Consistently achieving daily sales targets and collaborating closely with your team.
  • Managing front-facing duties, including operating the till, engaging in customer service, and conducting tastings.
  • Handling day-to-day operations, such as cleaning, unpacking deliveries, managing stock, and banking duties.
  • Leading in-store and on-street tastings to elevate the Whittard product experience.

Qualifications:

  • Proven ability to work effectively in a team and confidence in engaging customers in meaningful product discussions.
  • A commitment to personal growth and achieving excellence, with previous experience in customer-facing roles desirable but not essential.

The Role:

You'll be part of a friendly team in our bustling Oxford Circus store, playing a pivotal role in ensuring an unmatched customer service experience that encourages repeat visits. With ongoing store incentives, including individual rewards and team benefits, joining Whittard means becoming part of a company that celebrates its team consistently.



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