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VP Product Management, Consumer

2 months ago


London, Greater London, United Kingdom Trustpilot Full time
Transform Consumer Decision Making as a VP Product Management, Consumer

At Trustpilot, we're revolutionizing the way consumers make informed decisions. As a VP Product Management, Consumer, you'll play a pivotal role in shaping our consumer product suite and Trust & Transparency initiatives. Reporting directly to the Chief Product Officer, you'll lead a diverse team of 7 Product Managers, driving the strategic vision and execution of our consumer decision engine.

Key Responsibilities:

  • Develop and execute a 3-year product strategy that aligns with Trustpilot's vision of becoming the universal currency of trust.
  • Lead the consumer product and Trust & Transparency teams to increase our value as a decision engine, facilitate engagement, and ensure our services meet consumers wherever they are.
  • Spearhead the development and implementation of new features and capabilities to enhance the consumer experience on Trustpilot.
  • Implement gamification strategies and other engagement tactics to increase the volume and quality of reviews, reduce the time between reviews, and enhance the overall user experience.
  • Collaborate with commercial teams to identify and target high-value service verticals, driving acquisition and engagement in strategic markets, especially in the US.
  • Oversee and mentor a team of Product Managers, building a culture of innovation, collaboration, and accountability.
  • Utilize metrics and user feedback to guide product development decisions, measure success against strategic priorities, and continuously refine our product offerings.
  • Work closely with other department heads, including Marketing, Sales, and Content Integrity, to ensure product strategies align with company goals and market needs.

Requirements:

  • Proven experience in product management experience, with several years in a senior leadership role overseeing consumer-facing digital products.
  • Demonstrated ability to develop and execute product strategies that drive growth, user engagement, and trust.
  • Deep understanding of consumer behavior online, especially in the context of e-commerce and review platforms.
  • Solid grasp of current technology trends, product development methodologies, and tools.
  • Advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization.
  • Proficiency in using data to inform product decisions, measure performance, and identify opportunities for improvement.

What We Offer:

  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Pension and life insurance.
  • Health cash plan, online GP, 24/7, Employee Assistance Plan.
  • Full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Season ticket loan and a cycle to work scheme.
  • Central office location complete with table tennis, a gaming corner, coffee bars, and all the snacks and refreshments you can ask for.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
  • Independent financial advice and free standard professional mortgage broker advice.