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Store Operations Manager
2 months ago
We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Calvin Klein Wembley Outlet. As a key member of our store leadership team, you will play a critical role in driving sales, profit, and customer satisfaction while maintaining the highest standards of visual merchandising and store maintenance.
Key Responsibilities- Lead the store team to achieve sales, profit, and customer satisfaction goals while ensuring a visually distinctive and impeccably maintained store environment.
- Identify opportunities to grow the business and improve performance through collaboration with colleagues.
- Maintain corporate visual merchandising directives and standards for sales floor and back room.
- Work closely with the visual merchandising team to ensure clear communication and understanding between VM and store teams.
- Partner with the store management team to build on business opportunities and achieve company standards and objectives.
- Focus staff on the importance of quality relationships with internal and external customers, ensuring accountability for building a repeat customer base through unparalleled spirited service.
- Complete daily/weekly store walkthroughs to evaluate product performance, pricing, staff service levels, and inventory levels.
- Communicate with the Store Manager on sales drivers and discuss any issues/priorities to develop strategies to maximize business, ensuring weekly visual presentation action plans.
- Analyze store-level reports and create action plans to improve results.
- Assist with manpower planning, identification, recruitment, interviewing, and hiring processes, recruiting store personnel with a broad range of perspectives, experiences, and backgrounds.
- Work with the Store Manager to build bench strength for key positions, including possible successors.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff store and individual sales goals and other key performance expectations, sales results, and provide guidance on what is needed to improve performance.
- Provide a great customer journey and achieve exemplary mystery shop results.
- You will be an effective communicator with the ability to build relationships with ease.
- You will be a team player who recognizes and celebrates the contributions and achievements of others.
- You will be confident in giving feedback that promotes positive behavioral change.
- You will have strong people management skills with the ability to resolve conflict and unproductive disagreements.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic, showing a clear presence on the shop floor.
At PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
We are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
