Client Services Specialist
1 month ago
We are seeking a highly skilled and motivated individual to join our team as a Client Services Specialist. This role will be responsible for ensuring the smooth operation of our Smart-Form database, providing technical support to customers, and contributing to the development of new processes and services.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will be proficient in MS Office and Excel, with a good understanding of SQL and database management.
Key Responsibilities- Manage and maintain the Smart-Form database, ensuring all records are up-to-date and accurate.
- Provide technical support to customers, responding to queries and resolving issues in a timely and professional manner.
- Develop and implement new processes and services, working closely with the Operations team to ensure seamless integration.
- Contribute to the development of new reports and processes, using Excel skills to enhance current reports and processes.
- Assist the Administration team during busy periods, providing support with data changes, MAS reviews, and other tasks as required.
- Produce daily, weekly, and monthly reports as needed, ensuring all tasks are carried out efficiently and without errors.
- Provide a swift response to all customer-generated enquiries, ensuring a high level of customer satisfaction.
- Support the Operations team during extreme weather conditions and periods of manual operation, providing contingency cover as needed.
- Actively contribute to new projects, processes, and services, working collaboratively with the team to achieve goals.
The successful candidate will possess the following skills and qualities:
- Excellent communication and problem-solving skills.
- Proficiency in MS Office and Excel, with a good understanding of SQL and database management.
- Ability to work effectively in a fast-paced environment, with a positive and dynamic attitude.
- Strong customer service skills, with the ability to communicate at all levels.
- Ability to follow instructions, procedures, and workflows, with a high level of integrity.
- Adaptable and flexible, with the ability to prioritize and multi-task.
- Proactive, with a willingness to identify and share best practice.
- Embody and uphold the Securitas Core Values of Integrity, Vigilance, and Helpfulness.
The following skills and qualifications are desirable:
- Experience of working in a control room environment.
- Experience of working in a security environment.
- SIA CCTV qualified and licensed.
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