Client Services Specialist

1 month ago


Waterlooville, Hampshire, United Kingdom Securitas Security Services Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Client Services Specialist. This role will be responsible for ensuring the smooth operation of our Smart-Form database, providing technical support to customers, and contributing to the development of new processes and services.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will be proficient in MS Office and Excel, with a good understanding of SQL and database management.

Key Responsibilities
  • Manage and maintain the Smart-Form database, ensuring all records are up-to-date and accurate.
  • Provide technical support to customers, responding to queries and resolving issues in a timely and professional manner.
  • Develop and implement new processes and services, working closely with the Operations team to ensure seamless integration.
  • Contribute to the development of new reports and processes, using Excel skills to enhance current reports and processes.
  • Assist the Administration team during busy periods, providing support with data changes, MAS reviews, and other tasks as required.
  • Produce daily, weekly, and monthly reports as needed, ensuring all tasks are carried out efficiently and without errors.
  • Provide a swift response to all customer-generated enquiries, ensuring a high level of customer satisfaction.
  • Support the Operations team during extreme weather conditions and periods of manual operation, providing contingency cover as needed.
  • Actively contribute to new projects, processes, and services, working collaboratively with the team to achieve goals.
Essential Skills

The successful candidate will possess the following skills and qualities:

  • Excellent communication and problem-solving skills.
  • Proficiency in MS Office and Excel, with a good understanding of SQL and database management.
  • Ability to work effectively in a fast-paced environment, with a positive and dynamic attitude.
  • Strong customer service skills, with the ability to communicate at all levels.
  • Ability to follow instructions, procedures, and workflows, with a high level of integrity.
  • Adaptable and flexible, with the ability to prioritize and multi-task.
  • Proactive, with a willingness to identify and share best practice.
  • Embody and uphold the Securitas Core Values of Integrity, Vigilance, and Helpfulness.
Desirable Skills

The following skills and qualifications are desirable:

  • Experience of working in a control room environment.
  • Experience of working in a security environment.
  • SIA CCTV qualified and licensed.


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