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Brand Liaison Officer
2 months ago
We are seeking a dedicated and empathetic individual to join our team as a Customer Support Representative. As a key member of our project team, you will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.
Key Responsibilities:- Handle residents' complaints and issues through email, phone, or home visits.
- Collect Key Performance Indicators (KPIs) upon work completion and log the results.
- Arrange appointments for workers and subcontractors where necessary.
- Build strong relationships with residents to ensure satisfaction and smooth project execution.
- A competitive salary and benefits package.
- A company car and fuel card.
- 21 days of holiday + bank holidays and Christmas closure.
- A birthday day off.
- A company pension.
- Healthcare/Life Insurance.
- A company-branded uniform, PPE, work phone, iPad.
- Company events and discount portal.
Our client has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector for 80 years. We are a close-knit team that values strong relationships with our residents and stakeholders.
Requirements:- A full UK driving license.
- Flexibility to accommodate the needs of the residents.
- A DBS check will be carried out on your behalf at the company's expense.