Business Operations Lead
4 weeks ago
Company Overview
\Lendable Ltd is a leading fintech company dedicated to reshaping consumer credit through innovative technology and exceptional talent. Our mission is to brighten the financial futures of millions of Americans.
\About the Role
\We are seeking a highly motivated and confident Business & Customer Operations Manager to join our team. As a key member of our operations team, you will be responsible for interacting directly with applicants via phone, email, and chat to answer questions and resolve issues with care and efficiency.
\Job Description
\The successful candidate will have at least 2 years of experience in a customer-facing role, with excellent written and verbal communication skills, active listening and rapport-building abilities. You will be comfortable with technology and quick to learn new software.
\Key Responsibilities
\- \
- Interacting directly with applicants to answer questions and resolve issues.\
- Supporting applicants to complete their loan applications and receive funds in their bank account efficiently.\
- Verifying information provided during the application process to ensure responsible lending practices.\
- Delivering tailored responses to customers, assessed against Lendable's quality assurance scorecard.\
- Escalating risks or potential risks that may negatively impact good customer outcomes.\
- Meeting defined individual and team performance targets to deliver key business objectives.\
- Identifying and recording customer dissatisfaction against Lendable's processes and responding appropriately.\
- \
Requirements
\- \
- A minimum of 2 years' experience in a customer-facing role.\
- Excellent written and verbal communication skills.\
- Comfortable with technology and able to learn new software quickly.\
- University degree (nice to have).\
- Previous experience in financial services or consumer lending environments (nice to have).\
- \
Benefits
\Lendable offers a competitive salary range of £30K-£39K, including an allowance for unsociable hours. You will also receive 25 days annual leave plus 8 days of paid holidays. We provide training, which will be 3 weeks long and held in our London office. You will work in a hybrid environment with options for remote work on Mondays and Fridays.
\About Life at Lendable
\As one of the fastest-growing tech companies in the UK, we offer best-in-class compensation, including equity. Our team enjoys a relaxed dress code, fresh lunches prepared by our in-house chef every Tuesday-Thursday, and access to private health insurance. Join us as we scale up one of the world's most successful fintech companies
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