Customer Solutions Expert
3 days ago
We are seeking a highly organized and customer-focused professional to join our Client Operations team as a Customer Solutions Expert on a 12-month contract.
This role offers a competitive salary of £25,000 - £27,000 per annum for a 35-hour workweek, Monday through Friday, with a one-hour lunch break.
The ideal candidate will balance customer needs and expectations with managing a diverse workload, resolving numerous queries daily within agreed timeframes to support advisers in achieving optimal outcomes for their clients.
Key Responsibilities:
- Identify areas for process improvement and assist in the design and implementation of enhancements to better serve clients and protect their funds.
- Servicing clients by applying money, handling queries, processing transfers, and addressing pension-related inquiries.
- Adapting and supporting across the breadth of the department, sharing knowledge with the user operations team and wider business.
- Ensuring all user operations processes run smoothly and highlighting areas where improvements can be implemented to enhance the customer journey.
About You:
We seek a well-organized and empathetic individual who takes the time to understand people's needs. You'll have a knack for asking insightful questions to grasp expectations and can react swiftly to solve problems as they arise.
You should enjoy mentoring others, promoting the right behaviours, and exemplifying core values. An understanding of the impact of your actions and ability to manage them in accordance with the risk framework is essential.
Benefits:
This role comes with a range of benefits, including a competitive salary, opportunities for growth and development, and a supportive work environment.
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