Client Service Representative

4 weeks ago


Plymouth, Plymouth, United Kingdom TQR Consultancy Ltd Full time

We are seeking a skilled Client Service Representative to provide exceptional customer service and support to individuals contacting our organization by phone, email, or online. The ideal candidate will have a strong telephone manner, basic IT skills, and the ability to accurately record company data.

Key Responsibilities:
  1. Make initial assessments of customer needs, primarily over the phone.
  2. Book appointments with colleagues in other departments as needed.
  3. Record data accurately in relevant databases.
  4. Meet performance indicators and priorities, including call targets.
  5. Provide first-line support and follow up on customer outcomes.

Essential Qualifications and Attributes:

  1. Excellent telephone and online customer service skills.
  2. Confidence on the phones and ability to hit the ground running.
  3. Willingness to undertake training and staff development.
  4. Positive, motivated, and enjoy talking to people over the phone.

For this role, we require a stable work history and a basic understanding of IT systems. A DBS check will be carried out as part of the recruitment process.



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