Product Support Specialist
1 month ago
About Wabtec Corporation
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. Our company has a rich history of innovation and expertise, with a strong focus on performance that drives progress.
Job Summary
We are seeking a highly skilled Product Support Engineer/Assessor to join our team at Wabtec UK. As a key member of our team, you will be responsible for providing exceptional support to our customers and products, ensuring that our services are delivered in a safe, efficient, and consistent manner.
Key Responsibilities
- Carry out modification programs on Company products as defined by Wabtec UK & Sisco's, including initial preparation of work, day-to-day liaison with customers, and accurate record-keeping.
- Work with the Project Management team to deliver projects within budget and on time.
- Ensure that all materials, parts, drawings, tooling, fixtures, and test equipment are fit for purpose and available prior to job commencement.
- Use the company competency management system to plan assessments and ensure ongoing compliance.
- Undertake training activities to support team development and deliver commercial opportunities.
- Work with the Operations Manager to implement changes to the Field Service Competency Management system as required.
Quality, Health & Safety
- Comply with company and statutory Quality, Health & Safety, Environmental, and other policies and procedures.
- Participate in Health & Safety management processes, using IT systems for reporting.
- Investigate and report on failed or defective components in a timely manner.
- Undertake briefings and training as required following quality escapes or best practice identification.
Customer
- Identify revenue opportunities and report to the Operations Manager, particularly regarding customer training opportunities.
- Deal with customer complaints, escalating as necessary via the Operations Manager.
- Maintain positive relationships with current and potential customers to uphold the company's reputation as a world-class supplier.
Continuous Improvement
- Identify opportunities for improvement during Service Support work and raise them to the Operations Manager.
- Implement and participate in 5S methodology during on-site and off-site operations.
- Actively participate in Wabtec group deployment of improvement initiatives.
Other
- Provide technical support for OE Contracts and aftermarket sections of Wabtec UK & Sisco's.
- Report general industry intelligence and competitor activity to the PSE Co-ordinator and Field Service Operations Manager as required.
About Wabtec Corporation
Wabtec Corporation is committed to taking on the world's toughest challenges. We rely on a culture of leadership, diversity, and inclusiveness to create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences, and styles to help us achieve our goals.
Equal Employment Opportunity
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you have a disability or special need that requires accommodation, please let us know.
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