Product Support Specialist

3 weeks ago

Burton upon Trent, Staffordshire, United Kingdom Wabtec Full time

About Wabtec Corporation

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. Our company has a rich history of innovation and expertise, with a strong focus on performance that drives progress.

Job Summary

We are seeking a highly skilled Product Support Engineer/Assessor to join our team at Wabtec UK. As a key member of our team, you will be responsible for providing exceptional support to our customers and products, ensuring that our services are delivered in a safe, efficient, and consistent manner.

Key Responsibilities

  • Carry out modification programs on Company products as defined by Wabtec UK & Sisco's, including initial preparation of work, day-to-day liaison with customers, and accurate record-keeping.
  • Work with the Project Management team to deliver projects within budget and on time.
  • Ensure that all materials, parts, drawings, tooling, fixtures, and test equipment are fit for purpose and available prior to job commencement.
  • Use the company competency management system to plan assessments and ensure ongoing compliance.
  • Undertake training activities to support team development and deliver commercial opportunities.
  • Work with the Operations Manager to implement changes to the Field Service Competency Management system as required.

Quality, Health & Safety

  • Comply with company and statutory Quality, Health & Safety, Environmental, and other policies and procedures.
  • Participate in Health & Safety management processes, using IT systems for reporting.
  • Investigate and report on failed or defective components in a timely manner.
  • Undertake briefings and training as required following quality escapes or best practice identification.

Customer

  • Identify revenue opportunities and report to the Operations Manager, particularly regarding customer training opportunities.
  • Deal with customer complaints, escalating as necessary via the Operations Manager.
  • Maintain positive relationships with current and potential customers to uphold the company's reputation as a world-class supplier.

Continuous Improvement

  • Identify opportunities for improvement during Service Support work and raise them to the Operations Manager.
  • Implement and participate in 5S methodology during on- and off-site operations.
  • Actively participate in Wabtec group deployment of improvement initiatives.

Other

  • Provide technical support for OE Contracts and aftermarket sections of Wabtec UK & Sisco's, as part of the Intelligent Asset Management Team.
  • Report general industry intelligence and competitor activity to the PSE Co-ordinator and Field Service Operations Manager as required.

About Wabtec Corporation

Wabtec Corporation is committed to taking on the world's toughest challenges. We rely on a culture of leadership, diversity, and inclusiveness to create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences, and styles to help us achieve our goals.

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