Data Insight Manager

2 weeks ago


Manchester, United Kingdom Onward Homes Full time

About the Role:

Onward Homes is seeking a talented Analytics and Insight Manager to join our team on a permanent basis. This role is primarily home-based, allowing for flexibility, but requiring occasional attendance at offices across the north west for collaboration and business partnering meetings.

Purpose of Role: As Analytics and Insight Manager, you will be responsible for managing data analysts and/or performance and insight analysts, ensuring analysis informs recommendations that influence strategic decision making and drive operational improvement. Establish processes, controls, and assurance for data used internally and externally.

Key Responsibilities:

  • Manage all aspects of performance, including developing indicators and reporting, and providing timely, accurate, and intelligent analysis and insight to inform strategic and operational decision making.
  • Lead the development of innovative techniques to use data to shape services, including proactive use of advanced analytics and predictive analytics and insight, across the business.
  • Establish and manage protocols to provide data assurance and ensure the highest standards of data quality and accuracy are consistently applied, enabling decisions to be made with appropriate and valid data.
  • Manage the data infrastructure and analytical/business intelligence systems to ensure they are working effectively and facilitate performance analysis and insight.
  • Provide a link between the analysis of performance and other teams and promote the use of data and insight across all areas of the business.
  • Develop strong relationships with colleagues and use influence to ensure they use data and analysis to inform action and improvement at activity, operational, and strategic levels.
  • Collaborate with colleagues to ensure data reporting continues to meet the needs of Onward Homes and in the future.

Requirements:

  • Advanced analytical skills, using data to influence thinking and inform decision making. Able to analyze data and information and turn it into meaningful narrative and recommendations.
  • Experience of understanding customer and business needs, interpreting complex data, and communicating analysis to assist decision making.
  • Experience of leading and developing a team, including project and matrix management.
  • Experience of qualitative as well as quantitative analysis.
  • Experience of working proactively and collaboratively with key stakeholders to develop data and performance services and improve systems, in order to develop services, improve customer satisfaction, and business performance.
  • Able to identify areas of opportunity, define the reporting and analytical requirements, and articulate the steps needed to improve performance and service delivery.
  • Experience of developing analytical and performance frameworks to drive service improvement.
  • Experience of collaborating and engaging with colleagues at all levels of the business.
  • IT skills – Microsoft office up to intermediate level.

Desirable:

  • Experience of data management and business intelligence/analytical systems, such as Qlik or other similar tools.
  • Experience of working with and influencing external partners.
  • Experience of delivering innovative solutions and value for money.
  • An understanding of housing legislation, good practice, and current issues.

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