Financial Operations Assistant
3 weeks ago
About the Role
The University of Essex is seeking a highly skilled and organized individual to join its Income and Payments team as a Financial Operations Assistant. In this role, you will be responsible for the timely collection of tuition and accommodation fees, receipt allocation to individual debtor records, and the initiation of refunds due to students, sponsors, or commercial partners.
Key Responsibilities
- Receipting and reconciling all income by providing an efficient, quality, and customer-focused income collection service.
- Providing a professional customer-focused counter service and proactively chasing customers for non-payment of invoices by negotiating repayment plans and monitoring these repayment plans.
- Working with Microsoft Office and maintaining accurate records and data.
Requirements
- A good working knowledge of Microsoft Office and GCSEs Grade A-C or equivalent, including in Mathematics and English.
- Customer service experience and the ability to deal with multiple priorities, work to deadlines, and have good organizational skills and experience of data inputting.
- Excellent interpersonal skills, including the ability to impart and record information clearly and accurately.
What We Offer
The University of Essex offers a generous package, including hybrid working, onsite parking, and a comprehensive benefits package. We also support professional development through funding study towards AAT or CCAB qualifications.
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