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Service Charge Project Officer

2 months ago

Barnet, United Kingdom Liquid Full time
Service Charge Project Officer

We are seeking a highly skilled Service Charge Project Officer to join our team at Liquid. This is an exciting opportunity to work on managing and delivering service charge projects within our Places & Estates directorate.

Key Responsibilities:
  • Project Leadership: Manage service charge accounts through to completion and audit.
  • Stakeholder Collaboration: Work with Estate Operations Manager and other teams to address service charge issues and resident queries.
  • Resident Engagement: Respond to and resolve complaints and questions about service charges.
  • Documentation: Record decisions and lessons learned during the review process.
Requirements:
  • Service Charge Expertise: Extensive experience with service charge regimes in large, mixed-tenure schemes, and understanding of variable service charge models.
  • Data Analysis: Strong skills in analysing complex service charge accounts, reconciling discrepancies, and presenting findings to stakeholders.
  • Legal Knowledge: Familiarity with tenancy agreements, leases, and specific aspects of the Landlord and Tenant Act (1985), especially regarding Section 19 (reasonableness of costs).
  • Communication: Ability to explain service charge issues to residents in plain English.
  • IT Skills: Proficient in Excel, with experience in handling large datasets.
  • RICS and ICAEW Knowledge: Good understanding of the RICS service charge residential code and ICAEW Tech 03/11 guidance.
Desirable:
  • Leasehold Management Qualification: Ideally AIRPM (Association of Residential Managing Agents) or TPI Leasehold Management qualifications.

This role demands a combination of technical, analytical, and interpersonal skills to ensure service charge projects are completed on time and to the required standards. If you have the necessary skills and experience, please apply today.