Customer Service Representative
3 weeks ago
We are seeking a skilled and compassionate Customer Service Representative to join our team working on reception and in our phone room. The successful candidate will be the first point of contact for all patients/visitors attending or contacting the Practice via telephone and online.
The ideal candidate will be able to work in line with our established processes, policies, and procedures to provide a comprehensive high-quality service. This includes:
- Actioning daily checklists/procedures, including safe removal of clinical waste from rooms, restocking rooms/reception area.
- Dealing with medication queries including processing prescription requests, liaising with medicines management team with script queries, sign out paper prescriptions to patient/chemist collections, ensuring patient Electronic Prescribing Service (EPS) nominations are up to date.
- Being available, logged on, and ready at the beginning of each shift desk/phone room.
- Responding to all contact, queries, and requests from patients/visitors either via reception desk, telephone, or online in a timely, courteous, and professional manner.
As a Customer Service Representative, you will have the opportunity to work in a dynamic and supportive team, with access to comprehensive induction and training. We offer a range of benefits, including access to the NHS Pension Scheme, possible career development in customer service, health care, and administration, and incremental annual leave scheme.
Bay Medical Group is proud to be the single at-scale provider of general practice services to the population of Morecambe and Heysham. We are committed to improving the health and wellbeing of our local population, and we are seeking individuals who share our values and are passionate about delivering high-quality patient care.
About Bay Medical Group
Bay Medical Group is a leading provider of general practice services, operating in a distinct geographical area. We established Bay Primary Care Network (PCN) in 2019 and work closely with other service providers and the voluntary sector to improve the health and wellbeing of our local population.
We are pleased to take part in the Mind Mental Health Charity Workplace Index and receive a bronze award for the second year running as an employer achieving change.
As a Customer Service Representative at Bay Medical Group, you will have the opportunity to be part of a team that is passionate about delivering high-quality patient care and is committed to improving the health and wellbeing of our local population.
Key Skills and Experience
We are looking for individuals who possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. The ideal candidate will have:
- Confident working with people face to face and over the telephone.
- Keyboard skills for regular use of computer systems.
- Knowledge of medical terminology.
- Proficient in the use of Microsoft Word, Outlook.
We are committed to providing a supportive and inclusive work environment, and we welcome applications from individuals who share our values and are passionate about delivering high-quality patient care.
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