Front Office Director

4 days ago

London, Greater London, United Kingdom WESSEX WATER SERVICES LIMITED Full time
Front Office Director

Threadneedles Hotel, a boutique property in Central London, is seeking a talented Front Office Director to oversee the smooth operation of the front desk and reservations teams. As a key member of our management team, you will be responsible for ensuring exceptional guest experiences and driving revenue growth through efficient operational processes.

The ideal candidate will have extensive experience in front office management, preferably in a 4 or 5* deluxe hotel. They will possess excellent leadership and communication skills, with the ability to motivate and develop a high-performing team. Our competitive salary package includes £50,000 - £60,000 per annum, depending on experience, plus a range of benefits including 30 days holiday rising to 35 with length of service and financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.

About the Role:
• Oversee the front desk and reservations teams to ensure exceptional guest experiences
• Develop and implement strategies to drive revenue growth and improve efficiency
• Lead a team of front office staff, providing coaching and guidance as needed
• Collaborate with other departments to resolve guest requests and ensure effective follow-up
• Participate in the hotel emergency response team and report incidents as necessary

Requirements:
• Extensive experience in front office management in a 4 or 5* deluxe hotel
• Excellent leadership and communication skills
• Ability to motivate and develop a high-performing team
• Familiarity with Opera hotel management systems is essential
• Competitive salary: £50,000 - £60,000 per annum (dependent on experience)

Benefits:
• 30 days holiday rising to 35 with length of service
• Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers
• Outstanding service incentives for receiving exceptional guest feedback
• Health Care cash plan benefits package
• Contributing to your future with the Pension scheme
• Two complimentary passes per year to Thermae Bath Spa

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