Service Advisor
4 weeks ago
We are seeking a highly skilled and customer-focused Service Advisor to join our Nissan dealership team. As a key member of our aftersales team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest levels of service and aftercare.
Key Responsibilities- Provide a knowledgeable and courteous service to customers, ensuring that their expectations are met and exceeded.
- Manage all service telephone, email, and walk-in enquiries, providing timely and efficient responses to customers.
- Meet and greet customers, qualify work, and identify customer needs at vehicle drop-off, ensuring that all relevant information is gathered and shared with the team.
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team.
- Ensure customer expectations and requirements are identified and successfully managed throughout the service process, including follow-up.
- Facilitate the efficient operation of the Service department workshop, booking work accurately and gathering and sharing all relevant information with the team.
- Efficiently manage customer communication through repairs, providing timely progress updates and gaining authorisation for additional work.
- Conduct telephone activity to maximise workshop activity, including MOT and service reminder calls.
- Maintain knowledge of Nissan retention products and services, upselling where appropriate.
- Discuss and up-sell additional work to customers, where appropriate.
- Be transparent and conduct efficient handovers, fully explaining repairs and invoices to customers.
- Carry out external inspections where necessary prior to handover to customers.
- The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer's experience.
- Candidates must have experience of delivering high levels of customer satisfaction in a busy and demanding environment, with motor trade experience desirable.
- People-focused with the confidence and personality to develop long-term customer relationships.
- Possess excellent communication skills, with the ability to explain complex information accurately and concisely.
- Strong organisation and prioritisation skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Customer-focused, able to identify and tackle critical issues, and be willing to find solutions and maintain a positive customer experience.
- Able to work with defined processes and guidelines, and have good core administration skills to accurately capture customer details to the required standards.
- Flexible team player, able to undertake new tasks and use initiative to support the aftersales team during busy periods.
- Results-focused, resilient, and able to overcome obstacles to success, with a willingness to learn from feedback.
- A good technical awareness or understanding of vehicles and components is desirable.
- Experience of upselling products or services is desirable.
- Honest with high levels of integrity.
- Must have a valid driving licence.
-
Service Advisor
1 month ago
Ipswich, Suffolk, United Kingdom Holt Recruitment Ltd Full timeService Advisor - £26,000 – Main Dealership – Ipswich Our client, a main dealership in Ipswich, is looking for a Service Advisor to join their dynamic and busy Aftersales team. The Service Advisor role comes with a competitive salary of £26,000, with an excellent benefits package.Basic salary of £26,000 + bonusMonday to Friday, 8:00 AM - 5:30...
-
Service Advisor
4 weeks ago
Ipswich, Suffolk, United Kingdom Holt Recruitment Ltd Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our dynamic Aftersales team at a main dealership in Ipswich. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide professional advice to customers on service and repair work required for...
-
Service Advisor
4 weeks ago
Ipswich, Suffolk, United Kingdom Holt Recruitment Ltd Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our dynamic Aftersales team at a main dealership in Ipswich. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide professional advice to customers on service and repair work required for...
-
Service Advisor
1 month ago
Ipswich, Suffolk, United Kingdom Holt Recruitment Ltd Full timeService Advisor RoleWe are seeking a skilled Service Advisor to join our dynamic Aftersales team at a main dealership in Ipswich. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support throughout the service process.Key Responsibilities:Provide professional advice to customers on service and...
-
Service Advisor
1 month ago
Ipswich, Suffolk, United Kingdom Holt Recruitment Ltd Full timeService Advisor RoleWe are seeking a skilled Service Advisor to join our dynamic Aftersales team at a main dealership in Ipswich. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support throughout the service process.Key Responsibilities:Provide professional advice to customers on service and...
-
Service Advisor
3 weeks ago
Ipswich, Suffolk, United Kingdom Holt Recruitment Ltd Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our dynamic Aftersales team at a main dealership in Ipswich. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support throughout the service process.Key Responsibilities:Provide professional advice to customers on service...
-
Service Advisor
3 weeks ago
Ipswich, Suffolk, United Kingdom Holt Recruitment Ltd Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our dynamic Aftersales team at a main dealership in Ipswich. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support throughout the service process.Key Responsibilities:Provide professional advice to customers on service...
-
Service Advisor
3 weeks ago
Ipswich, Suffolk, United Kingdom Perfect Placement Uk Ltd Full timeService Advisor Job OpportunityWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Perfect Placement UK Ltd. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our Service Department.Key Responsibilities:Communicate effectively with customers...
-
Service Advisor
3 weeks ago
Ipswich, Suffolk, United Kingdom Perfect Placement Uk Ltd Full timeService Advisor Job OpportunityWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Perfect Placement UK Ltd. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our Service Department.Key Responsibilities:Communicate effectively with customers...
-
Service Advisor Position
4 weeks ago
Ipswich, Suffolk, United Kingdom Holt Recruitment Ltd Full timeService Advisor RoleWe are seeking a skilled Service Advisor to join our dynamic Aftersales team at a main dealership in Ipswich. As a Service Advisor, you will play a crucial role in ensuring excellent customer service and communication throughout the service process.Key Responsibilities:Advise customers on service and repair work required for their...
-
Service Advisor Position
4 weeks ago
Ipswich, Suffolk, United Kingdom Holt Recruitment Ltd Full timeService Advisor RoleWe are seeking a skilled Service Advisor to join our dynamic Aftersales team at a main dealership in Ipswich. As a Service Advisor, you will play a crucial role in ensuring excellent customer service and communication throughout the service process.Key Responsibilities:Advise customers on service and repair work required for their...
-
Automotive Service Advisor
3 weeks ago
Ipswich, Suffolk, United Kingdom Perfect Placement Uk Ltd Full timeService Advisor OpportunityWe are seeking a highly skilled Service Advisor to join our team at Perfect Placement UK Ltd. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and delivering high-quality service experiences.Key Responsibilities:Communicate effectively with customers to understand their service needs and...
-
Automotive Service Advisor
3 weeks ago
Ipswich, Suffolk, United Kingdom Perfect Placement Uk Ltd Full timeService Advisor OpportunityWe are seeking a highly skilled Service Advisor to join our team at Perfect Placement UK Ltd. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and delivering high-quality service experiences.Key Responsibilities:Communicate effectively with customers to understand their service needs and...
-
Automotive Service Advisor
4 weeks ago
Ipswich, Suffolk, United Kingdom Jago Consultants Full timeService Advisor - AutomotiveWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care and satisfaction.Key Responsibilities:Meet and greet customers in a...
-
Automotive Service Advisor
4 weeks ago
Ipswich, Suffolk, United Kingdom Jago Consultants Full timeService Advisor - AutomotiveWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care and satisfaction.Key Responsibilities:Meet and greet customers in a...
-
Automotive Service Advisor
2 weeks ago
Ipswich, Suffolk, United Kingdom Perfect Placement Full timeSenior Service Advisor OpportunityWe are seeking a highly motivated Senior Service Advisor to join our busy Automotive Service Department in Ipswich.Our client is a well-established and highly regarded business, striving to provide excellent service in terms of quality of their work and customer care.The successful Senior Service Advisor will be expected to...
-
Sales and Service Advisor
2 weeks ago
Ipswich, Suffolk, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Sales and Service Advisor to join our team in Ipswich, United Kingdom. As a key member of our retail team, you will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle...
-
Ipswich, Suffolk, United Kingdom Inc Recruitment Ltd Full timeJob DescriptionSales Advisor RoleWe are seeking a skilled Sales Advisor to join our team.As a Sales Advisor, you will be responsible for utilizing your sales and customer service skills to achieve sales targets.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for sales and customer...
-
Ipswich, Suffolk, United Kingdom Inc Recruitment Ltd Full timeJob OpportunitySales Advisor With Customer Service SkillsWe are seeking a Sales Advisor to join our team, utilizing their customer service skills to drive sales growth.Key Responsibilities:Provide exceptional customer service to clientsUtilize sales skills to meet and exceed sales targetsWork collaboratively with the sales team to achieve business...
-
Ipswich, Suffolk, United Kingdom Inc Recruitment Ltd Full timeJob OpportunitySales Advisor With Customer Service SkillsWe are seeking a Sales Advisor to join our team, utilizing their customer service skills to drive sales growth.Key Responsibilities:Provide exceptional customer service to clientsUtilize sales skills to meet and exceed sales targetsWork collaboratively with the sales team to achieve business...
