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Healthcare Operations Coordinator

2 months ago

Cardiff, Cardiff, United Kingdom Spire Healthcare Ltd Full time

Job Summary


We are seeking a skilled Hospital Administrator to join our team at Spire Healthcare Ltd. The successful candidate will be responsible for providing exceptional customer service to patients and visitors across our hospitals.



Key Responsibilities



  • Take telephone bookings and face-to-face bookings for patient appointments
  • Check patients in for appointments and book follow-up appointments
  • Act as a support to the clinical teams, assisting with administrative tasks such as printing labels and clinic lists
  • Prepare new patient packs and ensure they are ready for appointments
  • Record patient notes correctly and assist with charging patients
  • Take telephone queries and phone new patients to book appointments
  • Complete various spreadsheets on a daily basis and order stationery stock


Requirements



  • Exceptional customer service skills
  • IT competence and a quick learner
  • Experience in a customer service-based role


Benefits



  • Competitive salary
  • Comprehensive benefits package including 35 days annual leave, employer and employee contributory pension, and private medical insurance


We are an equal opportunities employer and celebrate diversity. Our people are our difference; it is their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.