Automotive Service Liaison

3 weeks ago


Solihull, Solihull, United Kingdom LSH Auto Full time

Service Advisor Role at LSH Auto

We are seeking a skilled Service Advisor to join our team at LSH Auto. As a Service Advisor, you will play a crucial role in ensuring a top-tier experience for our valued clients.

Key Responsibilities:

  • Welcoming Customers: Greet customers and manage service appointments effectively, ensuring a smooth service process.
  • Documenting Customer Concerns: Document customer concerns and vehicle issues with attention to detail, providing a clear understanding of the service requirements.
  • Providing Estimates: Provide clear and accurate estimates for service costs and timelines, ensuring transparency and trust with our customers.
  • Coordinating with Technicians: Coordinate with technicians to ensure timely and efficient service, minimizing downtime and maximizing customer satisfaction.
  • Updating Customers: Update customers on their vehicle status and recommended services, keeping them informed throughout the service process.
  • Handling Customer Inquiries: Effectively handle customer inquiries and resolve any concerns, providing exceptional customer service.

Requirements:

  • Experience: Demonstrated experience as a Service Advisor in the automotive sector, with a strong understanding of automotive systems and maintenance.
  • Communication Skills: Exceptional communication and interpersonal skills, with the ability to effectively communicate with customers and technicians.
  • Organizational Skills: Strong organizational skills and the ability to prioritize tasks, ensuring efficient service delivery.
  • Automotive Knowledge: A solid understanding of automotive systems and maintenance, with the ability to provide accurate estimates and recommendations.
  • Dynamic Environment: Ability to thrive in a dynamic and fast-paced environment, with a strong focus on customer satisfaction.
  • Computer Applications: Proficiency in service-related computer applications, with the ability to effectively use technology to streamline service processes.
  • Driver's Licence: A valid driver's licence, with the ability to travel to various locations as required.

Benefits:

  • Colleague Referral Scheme: A colleague referral scheme, offering a reward for successful referrals.
  • Training and Development: A range of Mercedes Benz training and leadership programmes, designed to enhance skills and knowledge.
  • Platinum Plus Rewards Scheme: A rewards scheme, offering exclusive benefits and rewards.
  • Colleague Car Purchase Scheme: A colleague car purchase scheme, offering a discount on vehicle purchases.
  • Eye Care Vouchers: Eye care vouchers, providing a discount on eye care services.
  • Life Assurance: Life assurance, providing financial protection for colleagues and their families.
  • Holiday Entitlement: 31 days holiday, rising to 38 days with length of service, providing a healthy work-life balance.
  • Wellbeing Support: Wellbeing support, providing access to resources and services to promote mental and physical wellbeing.
  • Company Pension: A company pension scheme, providing a secure financial future.
  • Uniform and PPE: Full uniform and PPE provided, ensuring a safe and professional work environment.


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