Logistics Operations Manager

5 days ago

London, Greater London, United Kingdom Dynamite Recruitment Full time

Logistics Supervisor Role

Dynamite Recruitment is working with a well-established logistics business to recruit a senior logistics supervisor. The successful candidate will oversee the logistical management of operatives and subcontractors to meet repair appointments, delivering exceptional customer service.

Key Responsibilities:

  • Supervise the performance of the resource team, ensuring they plan ahead for future jobs and appointments.
  • Coach and develop the team to ensure they follow the correct process, highlighting trends or issues to improve the process.
  • Monitor appointment screens and statuses to identify potential issues, supervising and supporting the team to make the correct decisions.
  • Implement Personal Development Plans and hold regular One-to-One's to identify key service and personal improvement objectives.
  • Manage conflict, issues, and poor performance of the team to achieve a positive outcome.
  • Work closely with the Office Supervisors to ensure the Call Centre team are effective and efficient in their roles.

Requirements:

  • Able to support, coach, and develop a team to improve services provided.
  • Be comfortable operating in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude.
  • Possess good interpersonal skills and ability to communicate at all levels in a professional manner.
  • Able to recruit and induct staff, ensuring they have a professional introduction to the company and contract.
  • Have good computer skills in MS Office and be comfortable using job management systems.
  • Be extremely organised and self-motivated, able to self-manage and prioritise work.

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