Creative Account Manager

3 weeks ago

Manchester, United Kingdom Matthews International Full time
POSITION SUMMARY

We are seeking a highly skilled Creative Account Manager to join our team at Matthews International in Manchester. As a key member of our Equator team, you will be responsible for coordinating creative projects from estimation to completion, and partnering with the broader project team to ensure deliverables are completed on time and on budget.

JOB RESPONSIBILITIES
  • Support the Company's profitability efforts by managing efficient, accurate, and timely coordination of assigned project activities.
  • Support the Account Team in its effort to increase revenue through selling additional products and services across the business portfolio.
  • Participate in the development of innovative proposals to capture both account growth and new business opportunities.
  • Ensure the meeting of volume and revenue targets for each account.
  • Build new relationships and nurture existing relationships with internal and external clients.
  • Serve as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team; provide timely responses to all inquiries.
  • Participate in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients' evolving needs as required; serve as the Subject Matter Expert on processes, capacity, timelines, etc.
  • Ensure high quality standards in all client deliverables.
  • Coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
  • Translate client requests and requirements into detailed, and sometimes technical, instructions for project teams.
  • Partner with the client, the Account Team, and project teams to resolve identified project issues.
  • Ensure accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
  • Initiate new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
  • Partner with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
  • Participate in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
  • Provide solutions for business-related issues and situations and generate specific plans that achieve objectives.
  • Manage and balance marketing budgets to maximize Return on Investment (ROI) and drive incremental sales.
  • Provide expertise on customer pricing and promotional planning.
  • Plan, direct, and coordinate activities of employee(s) to ensure goals or objectives are accomplished. Mentor, coach, train, and develop team.
QUALIFICATIONS / REQUIREMENTS
  • Bachelor's Degree in Sales, Marketing, or related field.
  • Previous account management experience in a Creative Design Agency, Market Research firm, or similar consulting environment; or equivalent combination of education and experience.
  • Prior managerial/supervisory experience preferred.
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, and reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines, and reporting.

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