Head of Business Operations

2 weeks ago


London, Greater London, United Kingdom Deepstreamtech Full time
About the Role

Deepstreamtech is looking for an experienced Head of Operations to join our team. As a key member of our operations team, you will play a pivotal role in driving our business forward by ensuring our day-to-day operations run smoothly, while driving efficiency and exceptional customer experiences as we scale.

Responsibilities
  • This is a hands-on role where you will be involved in everything from process optimisation to team development.
  • You will be responsible for ensuring our day-to-day operations run smoothly, while driving efficiency and exceptional customer experiences as we scale.
  • You will lead a talented team, streamline processes, and make impactful decisions that will shape the way we operate as a company.
  • You will work closely with our Operations Director, Devisha, as well as getting lots of exposure to our senior team, who have previously led some of the world's fastest growing businesses.
Requirements
  • At least 4+ years of experience in support operations management, ideally in customer-facing roles within fast-growing businesses.
  • You've successfully led and developed high-performing teams in B2C environments.
  • You can think strategically while also getting stuck into the details. You're comfortable working in a fast-paced, high-growth environment.
  • You can work across all levels of the business, from team members to senior leadership, and communicate effectively.
  • You're skilled at handling complex customer issues and have experience in regulated environments.
  • You're familiar with customer support tools like Zendesk and know how to set up and optimise them for success.
Salary

$120,000 - $180,000 per year, depending on experience.



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