Head of Business Operations in the UK
3 days ago
Job Title: Head of Business Operations in the UK
">About the Role:
">We are seeking an experienced Head of Business Operations to join our team in the UK.
">Main Responsibilities:
">- ">
- Oversee day-to-day operations across all business units ensuring high standards of service delivery, safety, and compliance.">
- Develop and implement operational strategies, including operating models for businesses, processes, and SOPs.">
- Monitor key performance indicators (KPIs) to measure operational efficiency, cost control, and service levels.">
- Lead operational projects, such as the expansion of new business units, implementation of new technology systems, or process improvement initiatives.">
- Manage supplier relationships and contracts to ensure the best terms and conditions for services, equipment, and facilities.">
- Regular site visits across all locations to ensure operational excellence.">
People & Culture Leadership:
">- ">
- Develop and implement HR strategies to attract, develop, and retain top talent within the organisation.">
- Lead talent acquisition and onboarding, ensuring the recruitment of qualified professionals and operational staff who fit our company culture.">
- Analyse the Employee Value Proposition (EVP), the development and improvement of this, and ensuring it lives and breathes throughout the business.">
- People engagement, including regular team surveys and benefits.">
- Drive training and development programs to enhance staff skills and promote career progression.">
- Develop workforce planning strategies, ensuring the right resources are in place to support business growth and customer demand.">
Requirements:
">- ">
- Proven experience in operations and HR/people management, ideally within the fitness, leisure, or premium hospitality/retail sectors.">
- Experience managing multi-site operations with a focus on customer service excellence.">
- Leadership experience with a track record of building and managing high-performing teams.">
- Excellent communication and interpersonal skills, with the ability to influence and engage at all levels.">
- Demonstrated ability to drive change and implement new processes in a dynamic environment.">
- Strong problem-solving and analytical skills, with a data-driven approach to decision-making.">
- Passionate about health, wellness, and fitness, with a commitment to our mission and values.">
- A relevant qualification in L&D/HR is not essential but would be desirable/relevant experience in these areas also highly favoured as part of the selection process.">
- You must be able to get into London studios/Head Office 5 days per week.">
What We Offer:
">We offer a competitive salary up to £60k plus benefits. If you are passionate about the fitness industry and have the skills and experience we are looking for, please apply now.
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