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Administrative Support Specialist

2 months ago


Skipton, North Yorkshire, United Kingdom The Mortgage Home Full time
About The Mortgage Home

We are a reputable firm of mortgage, protection, and general insurance advisers based in Skipton, North Yorkshire. Our practice is dedicated to understanding our clients' needs, wants, and long-term goals to deliver tailored advice and solutions.

The Role

We are seeking an Administrative Assistant to support our team and ensure smooth day-to-day operations. As an Administrative Assistant, you will play a key role in providing general administrative support, managing phone calls and customer inquiries, scheduling appointments, and preparing documents.

Key Responsibilities:
  • Provide administrative support to the team
  • Manage phone calls and respond to customer inquiries
  • Schedule appointments and manage calendars
  • Prepare and organize documents, reports, and correspondence
  • Assist with customer service tasks, including answering queries and providing information
  • Maintain and update client records in our database
  • Support the team with ad-hoc tasks as required
  • Liaise with mortgage lenders, estate agents, and solicitors to progress applications
  • Support advisers with processing applications
Benefits:
  • Flexible working with occasional work-from-home days
  • Opportunity to gain industry qualifications with dedicated training time
  • A close-knit, friendly team atmosphere
  • Support and mentoring from experienced professionals
  • Potential for career progression within the company
Requirements:
  • Strong communication and interpersonal skills
  • Excellent organisational abilities
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to multitask and prioritise workload
  • Previous experience in a similar role is a plus
  • A proactive, can-do attitude
  • Willingness to learn and grow within the company