Assistant Food and Beverage Professional

3 weeks ago

Hastings, East Sussex, United Kingdom Bannatyne Full time

Job Title: Assistant Food and Beverage Manager


About the Role:


As a key member of the Bannatyne team, you will play a vital role in delivering exceptional dining experiences to our members and guests.


Main Responsibilities:



  • Assist the Food and Beverage Manager in the day-to-day management of F&B outlets, ensuring smooth service delivery and efficient operations.
  • Lead and supervise the F&B team, including scheduling, training, and performance management, to achieve high levels of service quality and operational standards.
  • Ensure all guests receive excellent service, consistently monitoring customer feedback and responding to complaints or issues effectively to maintain high satisfaction levels.
  • Assist in managing departmental budgets, controlling costs, and maximizing profitability by monitoring daily financial performance and providing regular reports to the Food and Beverage Manager.
  • Oversee stock levels, inventory control, and ordering processes, working with suppliers to maintain quality food and beverage products while minimizing waste and costs.
  • Ensure all food and beverages are presented and served to Bannatyne's quality standards, conducting regular checks on food safety, hygiene, and health and safety compliance.
  • Support the planning and execution of promotional activities, seasonal events, and menu changes, working closely with the marketing team to drive sales and enhance customer engagement.
  • Maintain high standards of food safety and hygiene, ensuring compliance with all health and safety regulations, including conducting risk assessments and maintaining required documentation.
  • Assist in preparing regular reports on operational performance, customer satisfaction, sales, and other key metrics, analyzing data to identify areas for improvement and implementing corrective actions.
  • Work closely with other departments such as Membership, Sales, and Fitness to deliver a seamless club-wide experience for members and guests.

Requirements:



  • Proven experience in a supervisory or assistant management role within the hospitality, leisure, or food and beverage industry.
  • L2 Food Safety and Hygiene Certificate.
  • Proven track record of delivering excellent customer service and managing a successful F&B operation.
  • Knowledge of food safety regulations and health and safety standards, with certifications in food safety or health and safety advantageous.
  • Experience in financial management, including budgeting, forecasting, and cost control.
  • Familiarity with point-of-sale (POS) systems and restaurant management software.
  • Strong leadership skills with the ability to motivate, train, and develop a team to achieve operational excellence.
  • Passion for delivering exceptional customer service and enhancing the guest experience.
  • Understanding of budgeting, financial reporting, and cost control within a food and beverage environment.
  • Knowledge of food and beverage operations, including inventory management, stock control, food safety, and health and safety regulations.
  • Excellent verbal and written communication skills, with the ability to build relationships with members, guests, and colleagues.
  • Strong problem-solving skills with the ability to make decisions quickly and effectively in a dynamic environment.
  • Strong organizational and multitasking abilities to manage multiple priorities and tasks simultaneously.
  • Familiarity with marketing strategies, promotions, and event management to drive sales and member engagement.
  • Ability to work flexible hours, including weekends and holidays.

About Bannatyne:


Bannatyne is committed to creating a positive and inclusive work environment where team members can thrive and grow. With opportunities for career development, competitive benefits, and a vibrant work culture, you'll be part of a passionate team dedicated to health, wellness, and hospitality excellence.

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