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Incident Management Specialist

1 month ago

Huddersfield, Kirklees, United Kingdom FMG Full time

About FMG

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. With a strong focus on customer service, we aim to make our customers' lives easier and take the stress out of accidents.
We work closely with insurers and blue light services to provide outsourced incident management support, specialist rapid response and recovery management. Our commitment to customer service sets us apart from the competition.

Job Details

  • Salary: £45,000 - £60,000 per annum
  • Location: UK
  • Job Type: Full-time

Key Responsibilities

  1. We are looking for an Incident Management Specialist to join our team.
  2. The successful candidate will be responsible for managing incidents and ensuring that our customers receive excellent service.
  3. The role involves working closely with our operations team to develop and implement effective incident management processes.

Requirements

  • 2+ years of experience in an incident management or operations role
  • Proven track record of delivering excellent customer service
  • Strong communication and problem-solving skills

Benefits

  • A comprehensive benefits package including health insurance and pension scheme
  • Opportunities for career advancement and professional development
  • A dynamic and supportive work environment