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Neighbourhood Officer

1 month ago

Halifax, Calderdale, United Kingdom Goodman Masson Full time
Job Description

We are seeking a highly skilled Neighbourhood Officer to join our team. As a key member of our housing management team, you will be responsible for delivering high-quality tenancy management services to our residents.

Key Responsibilities
  • Manage properties in various areas, balancing time between field work and home-based activities.
  • Provide excellent customer care, focusing on delivering high-quality tenancy management services.
  • Work closely with multi-agency teams and attend partnership meetings to ensure the best possible support for our residents.
  • Provide advice and assistance to residents on all housing matters, including information on legal rights and responsibilities.
  • Be the point of contact for housing management services on a patch, enforcing the Association's conditions of tenancy.
Requirements
  • Full UK driving license and access to a car.
  • Experience and knowledge of housing/lettings or ideally social housing.
  • Proven experience in dealing with the public, skilled in managing sensitive situations.
  • Excellent face-to-face customer service skills and ability to handle confidential information.
  • Self-motivation, solution-focused approach, and personal resilience to manage a fast-paced role.
Benefits
  • Starting salary of £29,582 per annum.
  • Annual pay scale increases within the banding.
  • 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
  • Hybrid working arrangements.
  • Wide range of technical, professional, and personal development training opportunities.
  • Attractive pension schemes.
  • Health and wellbeing benefits.
  • Range of financial and lifestyle benefits.