IT Systems Support Engineer
3 weeks ago
This IT Systems Engineer role is an exciting opportunity to join our team and take on a challenging position that involves providing 2nd and 3rd line support for our company's IT infrastructure. The successful candidate will be responsible for managing the company's IT infrastructure support and service functions to deliver business objectives.
About the CompanyWe are a dynamic company looking for a skilled IT Systems Engineer to join our team. We offer a competitive salary and excellent benefits package.
Key Responsibilities- Provide 2nd and 3rd line support for all Server, Network, Telephony Infrastructure, Desktop PCs, and Mobile Devices.
- Support the implementation of new IT infrastructure required to physically separate from the existing Group infrastructure provider.
- Support the development and implementation of systems and service management frameworks required to manage and deliver all IT support and service requests to internal KPI's and internal and external SLA's.
- Propose improvements to the IT systems and service management frameworks that would help improve the user's experience of using the IT support service.
The ideal candidate will have a strong working knowledge of hardware infrastructure, experience with MS Infrastructure Technology platforms, and a Microsoft certification such as MCSE or MCITP.
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