Front of House Team Associate

3 days ago

Cwmbran, Torfaen County Borough, United Kingdom German Doner Kebab Full time

Front of House Team Member Opportunity

We are proud to be a market leader in the Casual Dining sector, with industry-leading levels of service, exceptional food, and an unforgettable experience for our guests.

The successful candidate will support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service. The role is crucial in helping to achieve our brand standards, working within a great team, and ensuring every guest leaves the restaurant having had a great experience and wanting to return.

Key Responsibilities:

  • Our Guest is first in everything we do.
  • Have a positive "can do" attitude.
  • Assist guests in choosing meals and drinks and providing additional up-sell information.
  • Process guests' orders through the POS system.
  • Deliver orders to the kitchen and assist in preparing and packing food and beverages.
  • Ensure that the portion of food being packed or served looks appealing.
  • Promote additional food items to compliment the guest experience & increase sales.
  • Process sales, provide guests with receipts, and deliver food.
  • Greet EVERY guest in a genuine and warm manner.
  • Answer the telephone and deal with an enquiry.
  • Assemble and package orders to the brand standard.
  • Keep all guest areas clean, sanitary, and tidy.
  • Ensure that all orders are fully complete and ready to be received by the guest.

Requirements:

  • Has the ability to speak clearly and listen attentively to guests and other team members.
  • Has the ability to maintain a clean & smart appearance.
  • Displays a positive and enthusiastic approach to all tasks.
  • Exhibits a cheerful and helpful attitude, and always provides excellent guest care.
  • Adapts to changing business volume levels with a sense of urgency.
  • Can demonstrate a complete understanding of the menu & Allergens.
  • Be able to follow instructions to achieve brand standards (The GDK way).
  • Ability to fill in daily paperwork in line with GDK standards.
  • Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
  • Believes and cares for exceptional guest service and impeccable standards.

Career Development:

We offer a full Career Pathway and support you with fantastic progression opportunities.

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