Facilities Operations Centre Engineer, Amazon

4 weeks ago


Slough, Slough, United Kingdom Amazon Data Services UK Limited Full time
About the Role

As a Facilities Operations Centre Engineer at Amazon Data Services UK Limited, you will be responsible for monitoring the data centre's physical infrastructure and ensuring the optimal customer experience. You will serve as a facilitator for Large Scale Events and Critical Site Events, and provide assistance and support to the onsite team. This role requires strong leadership skills, an understanding of data centre IT infrastructure and facilities infrastructure, and the ability to think outside the box.

Key Responsibilities

Monitor the data centre's physical infrastructure
Serve as a Point of Contact for internal and external teams
Assist with the development of communication and escalation protocols
Contribute to outage post mortem analysis
Ensure records are updated in a timely manner
Assist with coordination and communication during emergency recovery efforts

About the Team

Our team is diverse and inclusive, with a culture that empowers employees to learn and be curious. We value work-life harmony and offer flexible work arrangements. If you are passionate about the customer experience and want to contribute to the operational excellence of Amazon Data Centres, this may be the challenge you've been looking for.

Requirements

2+ years of Electrical or Mechanical Experience
1+ years of experience working with Building and/or Electrical Platform Management Systems
2+ Years' Experience in Data Centre Engineering/ Operations

Preferred Qualifications

3+ years' experience working in a large-scale data centre and 3+ years' experience in a NOC (Network Operations Centre) or similar
Strong verbal and written communication skills and strong Microsoft Office skills (Word, Excel, Access)
Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools and ability to follow and complete support procedures, system documentation, and issue tracking entries, root cause analysis and complex problem solving skills

Why Amazon Data Services UK Limited?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Locations

We are open to hiring candidates to work out of one of the following locations:

Thames Valley, POST-BER, GBR

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