Customer Service Director

4 weeks ago

Cannock, Staffordshire, United Kingdom Nicholas Clarke Associates Limited Full time
About the Role

We are seeking an experienced After Sales Manager to join our team at Nicholas Clarke Associates Limited. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide a world-class customer care focused service and spare parts function to our clients.
  • Work closely with clients to understand their spares and service requirements.
  • Sell additional services to clients to facilitate revenue growth.
  • Provide user training and technical product guidance to clients.
  • Utilize our company's ERP system to manage client relationships and sales.
  • Manage a team of experienced staff to ensure excellent customer service and support.
  • Build rapport with clients to understand their challenges and provide necessary technical support.
  • Work closely with internal departments, including warehousing, quality, engineering, and sales.
Requirements
  • Automotive or engineering industry experience.
  • After sales, sales management, or customer support/service management experience.
  • Ability to build rapport and relationships with a variety of stakeholders and decision makers.
  • Strong communication skills and organizational ability.
  • Basic mechanical engineering knowledge (desirable).
  • Ambition, passion, and motivation to do a great job.
About Us

Nicholas Clarke Associates Limited is a well-established recruitment partner with a strong reputation for delivering exceptional results. We are committed to helping our clients find the best talent in the industry.

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