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Senior Associate, Stakeholder Relationship Management Specialist

1 month ago

London, Greater London, United Kingdom Lloyd's Full time

Lloyd's is a leading insurance and reinsurance marketplace that shares collective intelligence and risk-sharing expertise to create a braver world.

Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks. We value bravery, being stronger together, doing the right thing, and guiding our actions.

We are seeking a Senior Associate, Stakeholder Relationship Management to cover maternity leave on a 12-month FTC. This role will play a pivotal part in delivering the SRM Roadmap and ensuring account management of Lloyd's key stakeholders is supported by robust change management and training.

Key Responsibilities:

• Collaborate with the Senior Manager, SRM to develop and refine Lloyd's SRM vision.

• Engage with internal customers and business users to understand stakeholder processes and engagement strategies.

• Utilise insights to support informed business decisions.

• Champion SRM adoption across Lloyd's global Corporation.

• Ensure access and training for business teams and SRM users.

• Collaborate with SRM Champions and Super Users to drive behavioural change.

• Manage SRM communication channels and oversee the availability of necessary information.

• Collaborate with the SRM Virtual Team to stay updated on changes and provide updates to stakeholders.

• Ensure SRM data quality and partner with the SRM Data resource to prioritise data quality.

• Collect continuous feedback from market-facing employees and identify areas for improvement.

• Review SRM usage statistics and develop plans to champion good practices.

• Provide end-user support and promote the SRM System as the central source of stakeholder data.

Requirements:

• Relevant CRM knowledge and awareness.

• Experience engaging with and influencing cross-functional teams.

• Knowledge of the application of CRM systems in a commercial environment.

• Knowledge of the Lloyd's market/operations and financial structure is preferred but not essential.