Aftersales Team Member
1 month ago
We are seeking an experienced Aftersales Team Member to join our friendly team at Aston Martin Birmingham. As a key member of our aftersales team, you will be the first point of contact for all aftersales guests, providing a professional reception and facilitating the efficient operation of the aftersales department's workshop. Your primary role will be to maximise the Guest Experience and departmental profitability through all guest services.
Key Responsibilities:
• Book in vehicles, ensuring appointments are convenient for the guest and the company and are in line with workshop capacity.
• Produce accurate job cards, invoices and related guest information, providing relevant information to both the workshop and external guests.
• Greet all guests at reception, offering courtesy services as appropriate and confirming details before repairs are carried out. Ensuring vehicle inspections are carried out with guests prior to commencement of works.
• Inform guests on the progress of each job, ensuring authority for any additional work before this is completed.
• Collect any money/signed authority due prior to the release of a vehicle and ensure this is processed promptly.
• Log all guest complaints, passing relevant information to the manager and ensuring a speedy conclusion.
• Provide guests with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the Guest Experience.
• Maintain records of all Service guests to enable guest follow-ups to be carried out.
• Comply with all FCA requirements and operate within legislative guidelines at all times.
• To inform, promote and sell parts to external and workshop guests, making the most of opportunities via telephone and direct contact and ensuring guest demands are fulfilled.
• Accurately complete and store all paperwork, including picking slips, guest contact details, sales and lost sales information to ensure up-to-date guest information is available and accessible at all times.
• Check all parts returned by guests for damage and condition, noting down returns details and logging the parts back into the department.
• Maintain an accurate account of stock via stock check and booking out procedures of parts.
Work Pattern: This is a Full-Time position: Monday – Friday (08:00 – 18:00). Saturday (09:00 – 13:00) on a 1 in 4 rota basis.
Requirements:
• Good literacy and numeracy skills
• Good IT skills
• Previous experience within an aftersales or service role desirable
• Have a mechanical awareness or understanding of cars and parts
• Previous stock control experience within a similar role
• Have excellent customer service skills and high levels of attention to detail
• Be enthusiastic, respectful and friendly to guests and colleagues
• Have the passion and ability to deliver an outstanding guest experience
• Possess high levels of integrity and drive to succeed
-
Aftersales Support Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Woodlands Recruitment Solutions Full time**Job Description**We are seeking an experienced Aftersales Support Manager to join our team in the West Midlands. As a key member of our aftersales team, you will be responsible for delivering high-quality support to our customers and ensuring their satisfaction.The successful candidate will have experience working in an aftersales role, excellent...
-
Aftersales Technician
1 day ago
Birmingham, Birmingham, United Kingdom Glen Callum Associates Ltd Full timeWe are seeking an experienced Aftersales Technician to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines. This role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer who is looking to develop their skills in servicing and maintaining complex...
-
Service Advisor
4 weeks ago
Birmingham, Birmingham, United Kingdom KPI People Full timeAftersales Expertise RequiredKPI People is recruiting a skilled Service Advisor to work with a busy franchised main dealership in Birmingham. As a key member of the Aftersales team, you will be responsible for delivering an outstanding customer experience and ensuring seamless vehicle servicing processes.The ideal candidate will have 12 months of experience...
-
Aftersales Technical Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Reed Engineering Full timeAbout the Role:We are looking for a highly skilled Aftersales Technical Specialist to join our technical support team. This role involves providing expert technical advice to clients and internal stakeholders on PCB-related matters.You will need to collaborate with Sales, Engineering, and Quality Assurance teams to ensure effective solutions are delivered to...
-
Front of House Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Bistrot Pierre - South Team Member Full timeRole OverviewBistrot Pierre invites applications from experienced Duty Managers to join our vibrant front of house team. In this critical role, you will contribute significantly to customer satisfaction and the overall success of our restaurants.Compensation PackageEnjoy a competitive salary of £14-£17 per hour, plus a service charge, representing a total...
-
Reception Team Member
7 days ago
Birmingham, Birmingham, United Kingdom Ward Talent Team Full time**About Us:**Ward Security is a leading provider of security services solutions to UK businesses. Our team is dedicated to delivering exceptional service and supporting the growth and development of our employees.**Job Description:**We are looking for a motivated and organized Receptionist to join our team at 10 Brindley Place in Birmingham City Centre. In...
-
Aftersales Support Specialist for OEM Equipment
2 weeks ago
Birmingham, Birmingham, United Kingdom ASC Connections Full timeAt ASC Connections Ltd, we're seeking an Aftersales Support Specialist for OEM Equipment. In this role, you'll be responsible for providing top-notch after-sales support to clients, ensuring their metal cutting machinery operates smoothly. With a focus on customer satisfaction, you'll work closely with customers, internal teams, and suppliers to resolve any...
-
Reception Team Member
1 week ago
Birmingham, Birmingham, United Kingdom Ward Talent Team Full timeJob DescriptionThis Reception role requires a skilled individual to manage access control, greet visitors, and ensure only authorised persons enter the building. The successful candidate will work in Birmingham City Centre with guaranteed hours, earning a competitive salary of £14/hour.Main Tasks:Manage all aspects of access control to a high standard.Act...
-
Service Delivery Coordinator
4 weeks ago
Birmingham, Birmingham, United Kingdom Bistrot Pierre - South Team Member Full timeCompany OverviewBistrot Pierre is a well-established restaurant chain dedicated to delivering exceptional dining experiences. As a key member of our front of house team, you will play a crucial role in shaping this vision.Salary and BenefitsThis exciting role comes with a salary range of £13-£16 per hour, including a generous service charge. Enjoy...
-
Operations Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Team ITG Full timeCompany OverviewTeam ITG is a dynamic and busy operations team, committed to ensuring the smooth running of our production processes. We're seeking an experienced Operations Team Member to join our team and contribute to our success.Job DescriptionThe Ops Manager - Support Role will play a key part in supporting our production processes, working closely with...
-
Heavy Lifting Removal Team Member
1 week ago
Birmingham, Birmingham, United Kingdom Team Support Midlands Group Full timeJob DescriptionWe are looking for a removal porter to join our team at the Birmingham depot. The role will involve working days with varied hours, typically between 6am and 9am dependent on removals location.The ideal candidate will have experience in physical work, heavy lifting, and teamwork. A background in removals or maneuvering loads is desirable but...
-
Restaurant Operations Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Bistrot Pierre - South Team Member Full timeOverviewBistrot Pierre is a dynamic restaurant team seeking an experienced Duty Manager to join our front of house. This role plays an integral part in delivering exceptional customer experiences, working closely with the kitchen team to ensure seamless service delivery.Salary and BenefitsWe offer a competitive hourly pay rate of £12-£15 per hour, plus an...
-
Surgical Team Member
1 week ago
Birmingham, Birmingham, United Kingdom Just Nurses Full timeSurgical Team MemberWe are recruiting for a highly skilled Surgical Team Member to join our team in Birmingham.As a key member of the surgical team, you will be responsible for preparing the operating room, ensuring proper sterilization techniques, and providing essential support to surgeons and their teams.Main Responsibilities:Preparing the theatre for...
-
Restaurant Operations Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Bistrot Pierre - South Team Member Full timeCompany OverviewBistrot Pierre - Midlands is a renowned restaurant chain that prides itself on delivering exceptional dining experiences to its customers. We foster a welcoming and inclusive environment for our staff, empowering them to excel and develop in their roles.
-
Hospitality Services Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Bistrot Pierre - South Team Member Full timeAbout the RoleThe estimated annual salary for this position is £25,000-£30,000, depending on experience. As a Service Excellence Coordinator, you will play a vital role in ensuring seamless service delivery while maintaining high standards of customer satisfaction.
-
Service Excellence Coordinator
4 weeks ago
Birmingham, Birmingham, United Kingdom Bistrot Pierre - South Team Member Full timeJob ResponsibilitiesEnsure adequate staffing levels for each shift and address any issues promptly.Anticipate client needs and react accordingly to enhance customer satisfaction.Foster flexibility to assist within other areas of the restaurant as needed.BenefitsTreat your friends and family to an unlimited 50% discount off our food at any of our Bistrot...
-
Production Team Member
1 week ago
Birmingham, Birmingham, United Kingdom ENGINEERINGUK Full timeJob Description: Production Team MemberWe are seeking an experienced Production Team Member to join our team at ENGINEERINGUK. As a key member of our production team, you will be responsible for assisting in the creation of high-quality content for our audiences. Your tasks will include:Developing and implementing content ideasCollaborating with producers...
-
Culinary Team Member
2 weeks ago
Birmingham, Birmingham, United Kingdom Chef Results Limited Full time**Job Title:** Culinary Team Member**Location:** Luxury country hotel**Salary:** £28,000 - £32,000 per annumWe are seeking a skilled Culinary Team Member to join our kitchen team at a luxury country hotel. As a key member of the culinary team, you will assist the Head Chef in ensuring the highest standards of cooking and presentation.The successful...
-
Surgical Team Member
3 weeks ago
Birmingham, Birmingham, United Kingdom Just Nurses Full timeWe have an exciting opportunity for a skilled Scrub Nurse to join our team in Birmingham. As a Surgical Team Member, you will play a vital role in delivering high-quality patient care and contributing to the success of our client.• Salary: £25-£30 per hourResponsibilities:Key Tasks:Provide a safe and efficient operating theatre environment.Ensure the...
-
Maintenance Team Member
4 weeks ago
Birmingham, Birmingham, United Kingdom Parkwood Holdings Limited Full timeSalary: £25,000 - £30,000 per annumWe are seeking a skilled Maintenance Team Member to join our Commercial team in Worcester. As a key member of our team, you will be responsible for maintaining high standards of grounds maintenance across various sites in the region.Gained from experience and training, you will be proficient in operating a range of...