Software Support Specialist

5 days ago

Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time
About the Role

We are seeking an experienced Software/Access Analyst to join our team at Arnold Clark Group.

This is a hybrid role that involves working from home and in the office, with a focus on providing software and access support within our Support Team structure.

Key Responsibilities
  • Ensure that information within our software system is available and accessible, and be responsible for entering and amending data as required.
  • Responsible for joiner's onboarding processes, including current support and cyber processes.
  • Responsible for leaver's process, including current support and cyber processes.
  • Responsible for actioning access requests for internal systems in line with current processes.
  • Assist with software installation procedures within the support desk where appropriate.
  • Responsible for license assignments, reconciliation, and reporting (Office 365/Intune).
  • Working tickets flows within Service Management Tooling.
  • Assisting the Support Desk with call handling.
Essential Skills
  • Attention to detail with a methodical and thorough approach to work.
  • Strong written and communication skills.
  • A focused team player.
  • Highly organized with excellent communication skills.
  • Great time management and the ability to prioritize multiple work streams.
Desirable Skills
  • Understanding of Cisco Call Manager/Finesse administration.
  • Exposure to Office 365, Intune licensing assignments, and user management.
  • Knowledge of Azure Active Directory user administration.

Arnold Clark Group is committed to creating a diverse and inclusive workplace, where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, and we nurture talent and encourage ambition.

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