Senior Client Services Representative

1 week ago


London, Greater London, United Kingdom Laser Digital Full time
About Us:

Laser Digital is a leading crypto business backed by Nomura, dedicated to redefining the frontier of digital finance. Our team works tirelessly to deliver scalable, robust opportunities across trading, asset management, and ventures, all driven by a commitment to more responsible crypto innovation.

We're seeking a seasoned Senior Client Services Representative to join our team in London or Dubai, responsible for providing exceptional support services to our clients. The ideal candidate will possess a strong background in client-facing roles, with a deep understanding of electronic trading environments and a keen eye for detail.

Key Responsibilities:

  • Deliver exceptional client support services, resolving complex technical issues and implementing fixes where required
  • Work closely with trading, sales, technology, and operations stakeholders to ensure seamless client onboarding and ongoing support
  • Develop and maintain relationships with clients, driving customer satisfaction and loyalty

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field
  • Minimum 5 years of experience in client-facing roles, preferably in the financial services or tech industries
  • Proven track record of delivering exceptional customer service, with a focus on client satisfaction
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders

Compensation and Benefits:

  • A competitive salary range of £70,000 - £100,000 per annum, dependent on experience
  • A dynamic work environment that fosters innovation and growth
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off


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