Automotive Support Specialist
4 days ago
Job Description:
We are seeking an Automotive Support Specialist to join our team at Expert Employment. In this role, you will handle customer inquiries, provide product details, troubleshoot issues, and deliver excellent support.
About the Role:
- As an Automotive Support Specialist, you will use your passion for cars and experience in customer service to support customers.
- You will communicate clearly, both in writing and on the phone, to ensure that customer needs are met.
- This role requires a positive, team-oriented approach, as well as a valid, clean UK driving license.
Key Responsibilities:
- Provide technical assistance to customers regarding automotive products.
- Troubleshoot issues and resolve customer complaints in a timely and professional manner.
- Maintain accurate records of customer interactions and issue resolution.
- Collaborate with internal teams to resolve complex customer issues.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in customer support, especially in tech or automotive.
- Familiarity with vehicle data collection methods.
- Knowledge of product testing methods and tools.
Benefits:
- Competitive salary: £25,000 - £35,000 per annum.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
About Us:
At Expert Employment, we are passionate about providing exceptional customer experiences. We value our employees' contributions and strive to create a positive and inclusive work environment.
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