Store Support Associate
6 days ago
We are seeking a highly motivated Store Support Associate to join our Marks & Spencer Plc team. As a Store Support Associate, you will provide exceptional customer service and support in our store, ensuring that customers have a positive shopping experience.
Key Responsibilities:
• Welcome customers and maintain a high level of customer service standards.
• Support other areas within the store, including Foods, C&H, and Operations teams, as needed.
• Be knowledgeable of the store layout and support key marketing messages and latest products.
• Assist customers in navigating the store, recognizing when they need help and providing the right level of support.
• Handle retail circumstances, including confrontational situations, calmly and empathetically.
• Report incidents through the M&S Incident reporting process, using the Hicom app or contacting the Security Operations Centre, and the police if necessary.
Salary: £18,000 - £22,000 per annum, depending on experience.
Requirements:
• 2+ years of customer-facing experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Knowledge of customer service principles and practices.
• Ability to work collaboratively as part of a team.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for career development and advancement.
• A dynamic and supportive work environment.
Why Join Us?
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