Credit Controller

4 weeks ago


Basingstoke, Hampshire, United Kingdom TD SYNNEX UK Limited Full time

At TD SYNNEX UK Limited, we're dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy, and delivering excellent customer service to drive progress and redefine what's possible.

We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. We're passionate about our people and the environment, and we're committed to fostering a supportive work environment where every voice is valued, and ideas are encouraged to flourish.

We're looking for a dynamic individual who has a desire to learn and achieve results within a highly motivated team. The ideal candidate will have an aptitude for learning new skills, be able to multitask, and have an ability to gather information to enable query resolution.

The role involves achieving monthly cash and age targets, following a proactive collections process. This includes reducing shortfalls, ensuring a collection cycle process is followed, and identifying and resolving queries in a timely manner.

We offer a value-based culture, outstanding benefits, and opportunities for career progression. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

Key Responsibilities:

  • To achieve the monthly cash and age targets, following a proactive collections process
  • Reduce shortfalls and ensure a collection cycle process is followed
  • Ensure that all Age invoices are fully documented, and every effort is made to ensure that business risk is minimized
  • Timely identification and resolution of queries, actively communicating with customers and internal representatives to resolve outstanding issues and secure payment of overdue debt against individual and team targets
  • Take appropriate actions on unpaid accounts, blocking and liaising/escalating to sales
  • Refer customers over limit to credit solutions team and recommend limit reductions where required
  • Reconcile customer statements to produce a concise overview of the account for the customer
  • Prepare the legal paperwork for any accounts that need to be passed to the solicitors

What We Offer:

  • A value-based culture
  • Outstanding benefits package
  • Opportunities for career progression
  • Hybrid working environment
  • Employee Assistance Programme
  • An opportunity to study for your CICM qualification
  • Team rewards and recognition programme

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