Service Desk Operations Lead

3 weeks ago


Clevedon, North Somerset, United Kingdom iO Associates - UKEU Full time
Service Desk Manager Opportunity

Are you a seasoned IT professional looking to take on a leadership role in a dynamic Service Desk team? Do you have a proven track record of driving service excellence and customer satisfaction? If so, this could be the perfect opportunity for you to join iO Associates - UK/EU as a Service Desk Manager.

As a Service Desk Manager, you will be responsible for overseeing the day-to-day management of our skilled Service Desk team, driving a culture of proactive service, relationship management, and team development. You will inspire leadership by mentoring and developing your team to deliver against KPIs and SLAs, setting standards for a collaborative and innovative service culture.

Key responsibilities will include:
• Overseeing all service incidents, problems, and requests with a customer-first approach
• Inspiring leadership: mentoring and developing your team to deliver against KPIs and SLAs
• Driving incident and problem management, conducting Technical Account Management calls, and prioritizing service delivery in line with ITIL and company goals
• Culture champion: embodying our values, leading by example, and ensuring that risk and audit measures are proactively managed

iO Associates - UK/EU is committed to giving an excellent service and investing in their staff's career progression. We offer a generous salary dependent on experience and pride ourselves on our team culture and opportunities for our staff to really grow professionally on a long-term basis.

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